Kevin Beevers

Architect and lead enterprise learning, talent enablement, and AI-driven workforce transformation across a highly complex, matrixed organization. • Scaled enterprise generative AI enablement from pilot to 27,000+ active users, achieving 70–92% monthly active usage and embedding AI into daily workflows at scale. • Led AI capability-building efforts that trained 20,000+ employees, accelerating productivity and sustained adoption through role-based pathways, microlearning, and custom solutions. • Established repeatable onboarding, and measurement models for responsible AI adoption, using dashboards and success metrics to continuously refine targeting and impact. • Designed and rolled out an enterprise talent enablement framework, reframing performance, development, and career conversations, driving a 91% enterprise completion in year one. • Introduced AI-enabled, experiential learning innovations to scale leadership capability and improve consistency of talent and performance decision-making. • Partnered with executive leaders and vendors to define a multi-year learning and technology roadmap, advancing a skills-aligned, AI-enabled learning ecosystem. • Owned vendor strategy and operating model decisions, balancing scale, quality, and governance across internal teams and external partners. • Redesigned and scaled leadership development portfolios, improving completion to 84% while exceeding enterprise benchmarks for learner effectiveness and satisfaction. • Led onboarding and integration strategies supporting thousands of employees, including growth initiatives and M&A, across multiple geographies and time zones. • Led and developed managers and senior ICs across learning strategy, facilitation, and operations; co-led enterprise learning governance to reduce duplication and improve prioritization.

Group Manager, Sprint University, January 2015 to 2020 Led a multi-layered learning organization delivering leadership development, enterprise capability building, and workforce upskilling. • Directed organizations of managers and individual contributors across instructional design, facilitation, and learning operations. • Transformed a centralized corporate university into an agile, scalable operating model, increasing throughput and adaptability. • Delivered blended learning solutions across instructor-led, digital, experiential, and technology-enabled formats.

Business Partner for Customer Management and Marketing • Served as a strategic partner to Director and VP-level leaders on talent, workforce, and organizational effectiveness initiatives. • Consulted on change management, leadership capability, and employee experience.

Development Manager: Managed development teams that support Customer Management and Business Sales. Led learning development teams responsible for onboarding and capability building across customer management and business sales organizations, with a focus on performance improvement and operational efficiency. • Managed and developed cross-functional instructional design teams delivering high-volume onboarding and continuing education programs. • Led multiple large-scale new-hire curriculum rewrites, improving specialist performance, customer experience, and reducing overall time-to-proficiency. • Partnered closely with delivery, certification, and field leaders to incorporate frontline insights into learning design. • Used performance data and KPIs to identify skill gaps and continuously improve learning effectiveness. • Drove content reuse and standardization strategies that reduced duplication and improved development efficiency. • Facilitated cross-functional process improvement efforts using Six Sigma methodologies to streamline development workflows.

Certification Manager: Customer Management Learning & Workforce Readiness Built and led enterprise certification systems ensuring consistent capability, quality, and readiness across customer-facing learning organizations. • Designed and launched an enterprise certification framework for customer management roles learning roles, establishing standards for onboarding, continuing education, and train-the-trainer programs. • Defined role profiles, certification criteria, performance measures, and governance processes to ensure consistency and accountability at scale. • Partnered with internal learning teams to align core skills training with certification requirements, strengthening readiness and performance outcomes. • Managed vendor partnerships supporting certification delivery, including standards alignment and quality oversight. • Enabled certification of 90+ trainers, strengthening instructional capability and scalability across the learning organization. • Established repeatable processes that improved auditability, consistency, and long-term sustainability of certification programs.

Delivery Solutions Program Manager: Led training delivery solutions supporting internal teams and external vendor partners, with accountability for launch readiness, scalability, and operational consistency. • Served as the primary interface between field operations and the corporate learning organization to ensure training readiness and alignment. • Led training and launch support for 13+ external vendor sites, ensuring consistent onboarding, certification, and performance standards. • Designed and standardized training launch processes to improve speed, quality, and repeatability for new site deployments. • Partnered in vendor selection efforts and contributed to training contract definitions, service expectations, and delivery standards. • Identified and facilitated process improvements across scheduling, pilot programs, and train-the-trainer models to improve efficiency and scalability.

Contact Center Learning & Training Operations: Managed training operations for a high-volume contact center, ensuring readiness, performance improvement, and consistent learning delivery. • Led all training functions for new hire onboarding and continuing education in a large contact center environment. • Managed, coached, and developed up to 40+ trainers, building capability, consistency, and instructional quality. • Partnered with operations leaders to address performance gaps through targeted learning and coaching interventions. • Ensured alignment between training delivery, business priorities, and frontline performance metrics. • Built early leadership experience through people management, coaching, and operational execution.