Keval Patel

System Architect @ KDDI Europe

About

Enthusiastic and motivated Network Engineer with a strong desire to continuously learn and develop new skills. A quick learner with excellent problem-solving abilities, capable of tackling complex challenges through perseverance and analytical thinking. Proven ability to work effectively both independently and as part of a collaborative team.

Country

City

United Kingdom

Industry

Information Technology & Services

Skill

Remote User Support, Server Monitoring, Packet Switching, Building Strong Referral Networks, 3rd Line Support, PPDS, Azure Infrastructure as a Service (IaaS), Performance Reporting, 2nd Line IT Support, Open Shortest Path First (OSPF), Customer Service, Catalyst Switches, Cisco Routers, Cisco VoIP, Equipment Testing, Time Management, Teamwork, Problem Solving, Global Networking, Communication

Experience

System Architect

KDDI Europe

2026-4 - Present · 6 mos

Network Engineer Team Lead

KDDI Europe

2022-5 - Present · 4 yrs 5 mos

Greater London, England, United Kingdom

Team leader of 3, being the go-to when issues arise and advice needed. Managing new projects to organise and share workload between the team. Being the point of contact for other teams to answer queries. Lead a project to move a monitoring system from internal servers to AWS. All in addition to the below role.

Network Engineer

KDDI Europe

2019-11 - 2022-5 · 2 yrs 7 mos

Based at Telehouse Europe Data Centres in London Docklands. 3rd level network support for KDDI and Telehouse customers (internet and L2/L3 MPLS circuits, cloud Azure/AWS links). Managing core network equipment and links for KDDI and Telehouse backbones (Cisco: ASR, ISR, Catalyst / Juniper: MX, EX, SRX, QFX / PaloAlto). Lead technical projects involving replacing routers and switches with new devices, including OS upgrades, creating/implementing configurations, installation and testing (Cisco to Cisco, Cisco to Juniper, Juniper to Juniper). Lead a technical project which required moving over 200 internet circuits from an old network to a new one. BGP: configuring between customers and internet/MPLS carriers. Managing import/export polices for prefixes received/advertised to and from customers and carriers. OSPF: managing links between backbone equipment within the KDDI network and Telehouse network. SDWAN: Install and manage SilverPeak equipment for customer networks. Travelled to customer sites in the EMEA region to test and install/replace equipment.

Network Operations Center Engineer

KDDI Europe

2017-11 - 2019-11 · 2 yrs 1 mo

2nd level network support for KDDI and Telehouse customers. Managed tickets using Remedy ticketing system. Created monthly performance reports, for both internal and customer use. Worked with Cisco and Juniper devices. Supported 3rd line with network issues. Remote hands support. Monitored circuits using SolarWinds and Zabbix.

Line Technician

Exponential-e

2017-3 - 2017-9 · 7 mos

Remote management of CE routers. Worked with Cisco, Juniper and Alcatel CLI. Worked closely with 2nd and 3rd line to resolve issues. Managed tickets using ServiceNow. Dealing with and resolving tickets from end to end, as well as those handed over by colleagues. Ensuring a high-level of customer service is met at all times. Maintaining consistency and efficiency within the NOC.

Network Operations Center Engineer

ByteSize Consulting Ltd

2016-5 - 2017-3 · 11 mos

Desktop support. Server monitoring and management. Cisco and Avaya VoIP phones setup. Outlook / Office 365 support. Active directory management. Onsite / remote client support.