ketan modi

* IT Site Manager (Schaumburg, North America) – Focused on the customers at the site * Delivered IT based services to locally based business functions *  Infrastructure Services *  End User *  Computing *  Networks *  Telecom *  Provided Applications & Infrastructures support for all MSI users. *  Managed Operational cost, resources, inventory of assets, and support contracts. *  Worked jointly with other IT organizations to ensure through local operational reporting and dialogue that service is delivered efficiently and effectively matching the local business service level requirements and budget. *  Operated in accordance with policies, standards, suppliers and service levels defined by the global service owners and applications teams and acted as an extension of those global teams as the local “eyes ears and hands”.

* IT Service Delivery Manager, Americas – Customer based services *  Assisted in managing Service Desk support evolutions. Managed Service Level Agreements, and performance improvements. *  Managed service restoration and communication during outages. Reviewed recursive issues to eliminate them with service improvement strategies. *  Provided standard service metrics, reporting and analysis. Driver of continuous improvement initiatives. Partnered with IT Tools and Process teams. *  Coordinated all service-level agreements with customers, internal partner organizations and external suppliers.

* IT RUN Operational Manager, Schaumburg – Managing Supply Chain IT services *  Acted as small ARM to manage Schaumburg IT based services to Supply Chain Operations. *  Coordinated prioritization of small enhancements activities toward on time delivery. *  Managed 3PL contracts and services with external resources. *  Managed local resources to provide round the clock support coverage.

*  Migrated Subscriber Manufacturing hardware, servers, applications, tools and IT based services to Schaumburg, Illinois from Plantation Florida. *  Supported Schaumburg factory IT Operations. *  Introduced Next Generation Web based tools to track issues, quality measurements, process improvements. *  Customized Order Bookings, Factory Planning, shipments methods during deployment of ERP-Oracle11i system in 2004.

 Integrated, developed, tested, and deployed applications plus solution activities and provided robust manufacturing shop floor systems  Provided and lead technical assistance in identifying, evaluating, coding, developing systems and procedures that meet the users requirements; also, to create specifications that meet business requirements to achieve and accomplish goals for the department and company's further success. Develop curricula and facilitate awareness training  Supervised daily activities of Schaumburg based IT-RUN team Technicians

*  Execute on top priorities. *  Ensure continuing execution of day to day services. *  Define strategy and road maps toward steady state support for EIM reporting. *  Determine optimal sourcing and talent mix. *  Define platforms, applications and shared services road maps. *  Initiate how to retire and in some cases maintain legacy Hardening systems. *  Lead several hardening projects to rewrite applications platform to get out of HPUX physical servers into Linux or Biz VM platform. *  Reduce & Rationalize physical servers & applications footprint to optimize costs.

Started at Loyola University first in 1994 to become a doctor. Dropped that career and transferred over to UIC to persuade Chemical Engineering in 1995, jumped on to become a pharmacist during 1997-1998 which did not work out; so switched over to become a computer geek and completed BS in CIS at DeVry in one yr from 1999-2000. Activities and Societies: Member of Epsolon Alpha Pi. Worked on serveral IT related projects for multiple companies.