Keshava Iyengar

Technology Analyst IT Security @ Purolator Inc.

About

As an accomplished IT professional with over 15 years of diverse experience across multiple sectors, I have a proven track record in managing complex IT projects and delivering high-quality infrastructure support. Currently, as an IT Analyst at Compucom, I ensure optimal server and network performance, achieving an impressive 99.9% uptime. My previous roles include IT Project Manager at Edify School, where I successfully led IT initiatives that improved operational efficiency by 15%, and Service Delivery Manager at Appnomic Systems, where I enhanced client satisfaction scores by 20% through superior service quality and responsiveness. I hold a Bachelor’s degree in Information Technology from Humber College, where I specialized in IT Infrastructure. My academic journey was complemented by several scholarships, allowing me to delve deeply into subjects such as Cloud Infrastructure and IT Service Management, and obtaining practical skills essential for today’s IT landscape. This educational foundation laid the groundwork for my successful career and ongoing professional development. In addition to my formal education, I am committed to continuous learning and professional development, as evidenced by my array of industry-recognized certifications, including Certified in Cybersecurity (CC) from ISC2 and AWS Academy Graduate. I am dedicated to staying at the forefront of technology trends and best practices, continuously researching and recommending improvements that enhance operational efficiency. With excellent communication skills and the ability to bridge technical and non-technical audiences, I am well-equipped to lead IT initiatives that drive business success. I look forward to connecting with fellow professionals and exploring new opportunities in the dynamic world of IT.

Country

City

Canada

Industry

Information Technology & Services

Skill

Splunk Enterprise, Jira, Agile, Industrial cybersecurity, SCADA, Programmable Logic Controller (PLC), Human Machine Interface, STUXNET, GRC, Risk Management, Vulnerability Assessment, IT Controls, CIA Triad, Business Continuity Management (BCM), Disaster Recovery, Logical Access Control, Vulnerability Management, vulnerability Report , Governance, Risk Management, and Compliance (GRC), Risk Assessment

Experience

Technology Analyst IT Security

Purolator Inc.

2026-1 - Present · 9 mos

Mississauga, ON

EUC - Service Delivery Lead

Compucom

2018-11 - 2025-3 · 6 yrs 5 mos

Canada

Information Technology Project Manager (Consulting)

Edify School

2016-8 - 2018-8 · 2 yrs 1 mo

Tirupati Area, India

• Spearheaded cross-functional initiative to achieve computer education to primary classes • Worked with IT support teams to resolve issues with product and services • Trained, coached and mentored staff to ensure smooth adoption of new computer program • Managed the recruitment and selection process (staffs, contractors and vendors)

Service Delivery Manager

Appnomic

2014-4 - 2016-6 · 2 yrs 3 mos

Bangalore

• Responsible for the overall service delivery, the profit & loss, and performance of Appnomic’s RIMS and NOC operation (Remote Infrastructure Managed Services and Network Operations Center) • Quarterly and monthly (where applicable) customer reviews • Cross org policy, systems, process definition, implementation, and continuous improvement • Driving and coordinating recruiting with the recruiting team • Inventory, track, and coordinate training and expertise in the organization • Reviews of organization staff and professional development • Special projects like phone system upgrades, other systems upgrades • Manage Technical Team Leads and Project Team members • Be available for escalations, Interaction with L2,L3 during the activities and escalations • Account and operations strategy work with US in-market team • Project and customer transition & implementation and provide end to end service delivery pricing of new opportunities.

Senior Account Team Lead - Operations

Appnomic

2013-10 - 2014-3 · 6 mos

Bangalore

Managing Team, Client relationship management, Infrastructure monitoring and Service Management. Critical Incident and Problem handling, Project management Training and Service Delivery

Team Lead - Network Operations Center.

Appnomic

2013-3 - 2013-9 · 7 mos

Bangalore

Managing Team, Client relationship management, Infrastructure monitoring and Service Management. Critical Incident and Problem handling, Project management Training and Service Delivery

Senior Associate

State Street

2009-11 - 2012-11 · 3 yrs 1 mo

Banaglore

Managing a Team, Training and Development of Team Members. Process development, Service Delivery management, Incident management, Production support

Senior Service Desk Technical Support Associate

Mphasis

2007-1 - 2009-11 · 2 yrs 11 mos

Bengaluru Area, India

Troubleshoot 1st and 2nd level diagnostics and repair functions to resolve desktops, servers, blackberry, network issues. Handling Escalation and Bridge calls support for Critical Incidents. Part of the Lean Initiative for process Improvement. Mentoring team with their call coaching, call monitoring and soft skills and quality feedback.

Service Engineer

Gigahertz Computing (India) Private Limited

2006-7 - 2007-1 · 7 mos

• Set up, tested and configured networks, desktops, laptops and printers for small to medium size enterprise. • Installed and performed repairs to hardware, software and peripheral equipment

Education

Humber College

IT Infrastructure

2019 - 2019

This training is focused on industry-specific concepts and skills in topics, which include: computer networking, information security, installation and configuration of the server(s) in a virtualized environment with an emphasis on the operating system(s). The courses are: ● Red Hat Certified System Administrator (RHCSA) ● IT Service Management (ITIL, ITSM) ● Cloud Infrastructure for Virtualized Environment (AWS) ● VMware Certified Professional