Keshawna R.

- Coordinate full-cycle recruitment including job posting, background checks, scheduling, interviewing and onboarding operations across multiple business lines. - Implemented a DEI demographic survey initiative to support inclusive recruitment practices and talent metrics tracking, helping inform strategic hiring insights and equity-focused recruitment efforts. - Support the development and facilitation of inclusive hiring manager training in partnership with senior leadership to promote equitable and inclusive recruitment practices across the organization. - Serve as the People & Culture Coordinator on the Social Impact Committee, co-facilitating employee engagement, DEI-focused initiatives and events, and drafting internal communications to support organizational culture, inclusion, and employee experience initiatives. - Support diverse talent attraction initiatives through partnerships, networking events, and recruitment programs, including participation in One Voice One Team hiring events and workshops aimed at increasing access for underrepresented talent.

- Managed benefits inquiries as the first point of contact, ensuring clear communication and timely issue resolution. - Acted as a subject matter expert on employee benefits, ensuring compliance with company policies. - Maintained confidential data and provided exemplary service regarding employee benefit inquiries.

- Assist with full-cycle recruitment including initiating background checks, requesting references, sending offer letters, opening and closing requisitions through Workday. - Create total cash compensation reports based on market data. - Enhanced candidate experience by contributing to employer branding initiatives.

Provide world-class customer service to clients via phone, live chat, and email while navigating various systems. Resolve client inquiries with a first contact resolution and a sense of urgency.

Representing and talking about Fidelity internships Be available to speak with students interested in completing an internship with Fidelity

- Contributed to employee engagement initiatives by analyzing data and recommending improvements for workplace satisfaction. - Assisted in the communication and promotion of wellness initiatives, improving employee participation and morale. - Participated on a virtual panel for the ONYX Black Students Cohort to highlight the importance of inclusion in the workplace. - Planning and implementing employee activities/events

- Supported payroll processing and bonus allocations for 500+ employees. - Contributed to market salary benchmarking for open roles, providing recommendations for compensation structure adjustments. - Supported annual bonus programs, ensuring timely and accurate compensation disbursements.

- Provided administrative and operational support to internal departments, ensuring efficient workflow and cross-team communication. - Participated in equity and diversity-focused HR programs, promoting inclusion and employee engagement.

- Managed and processed credit disputes and resolutions, ensuring timely and accurate resolution of customer issues aligned to strategic client and employee value propositions. - Analyzed account details to identify discrepancies, and initiated corrective actions to resolve payment issues and credit disputes.

Troubleshoot customer issues while multitasking using different platforms Handle a high volume of incoming calls High volume data entry