Kerry Leidich

Cyberhill is the Enterprise AI Factory. We build enterprise AI that deploys in days, not months. No platform tax, no vendor lock-in, fully traceable and explainable, 100% owned by you. Over a decade inside the U.S. Department of Defense and U.S. Intelligence Community. 1,000+ complex implementations for Fortune 500s and U.S. government agencies.

LEAP is a private exclusive network for members of the #LeapAcademy Program: executive leaders, entrepreneurs, and high achievers from around the world who inspire and drive growth and impact on themselves, their work, and their communities.

Leading customer success for strategic accounts on an AI-powered HCM platform that transforms organizational culture, team dynamics, and talent through behavioral intelligence and AI-driven coaching. • Net Revenue Retention Excellence: Achieved 160% Net Revenue Retention (NRR) by driving proactive client engagement, personalized success planning, and measurable business outcomes through behavioral intelligence and culture analytics. • Strategic Account Growth: Grew a major enterprise client from $200K to nearly $600K within a single year through value realization initiatives, expansion consulting, and data-driven behavioral insights demonstrating ROI. • Customer Lifecycle Optimization: Designed and executed end-to-end onboarding, training, and implementation strategies to streamline platform activation, maximize feature adoption, and reduce time-to-value across behavioral intelligence and AI coaching capabilities. • AI Adoption & Enablement: Currently driving enterprise adoption of AI-powered coaching tools across Fortune 500 clients, delivering personalized behavioral insights and development recommendations that accelerate talent management and team effectiveness. • Partner Certification Program: Built and launched a facilitator certification program for both customers and strategic partners, scaling delivery of behavioral intelligence and AI-powered coaching solutions while increasing platform self-sufficiency. • Adoption Strategy & Framework Development: Introduced structured frameworks to scale customer adoption across multiple industries, embedding behavioral personality insights and AI coaching into recruiting, leadership development, and strategic talent initiatives. • Cross-Functional Leadership: Partnered with Sales, Product, and Marketing to align customer goals with product roadmap, ensuring customer-centric development of both core behavioral intelligence features and emerging AI capabilities.

Oversaw enterprise and mid-market client portfolio for a behavioral intelligence HCM platform, driving ARR growth, strategic expansion, and executive-level partnerships across diverse organizations. • Strategic Account Management: Oversaw top-tier enterprise accounts with a focus on ARR growth, client advocacy, and solution expansion across global teams. • Award Recognition: Nominated four consecutive years for a Premier Partner Award by a Fortune 50 client—an unprecedented acknowledgment for a SaaS firm of this size. • Executive Engagement: Facilitated senior-level strategic planning and QBRs, creating trusted advisor relationships and surfacing expansion opportunities. • Revenue Expansion: Delivered consistent upsell and cross-sell wins through data-informed value propositions and customer success mapping. • Client Journey Ownership: Defined and implemented enterprise-level account planning methodologies to monitor health, manage risk, and increase renewals. Acted as the senior liaison across multiple internal departments to resolve friction points and enhance customer satisfaction metrics.

Co-founded and led product development for a behavioral intelligence SaaS platform, establishing product-market fit and securing early enterprise adoption through innovative HCM solutions. • Product Vision & Strategy: Defined and executed overall product roadmap and vision through multiple version releases, balancing innovation with market feedback, scalability requirements, and competitive differentiation. • Early-Stage Market Validation: Successfully sold and deployed a newly launched behavioral intelligence platform to early adopters, including a Fortune 50 organization, validating core value proposition and establishing credibility in the enterprise HCM market. • MVP Development & Launch: Championed lean development practices to release a minimum viable product focused on culture analytics and behavioral insights, rapidly enhancing through iterative customer feedback loops. • Cross-Functional Product Leadership: Collaborated closely with Marketing, Sales, and Customer Success to integrate client feedback into product design, roadmap prioritization, and go-to-market strategy. • Innovation Culture: Fostered a collaborative, agile product development environment that enabled rapid enhancements, customer-driven feature releases, and strategic positioning against established HCM competitors.

AI agents that evaluate job applicants.

Served as head of business development for the firm’s western region. Won the first-ever global leadership development engagement with a new Fortune 10 client. Successfully cross-sold solutions to strategic clients across multiple lines of business. Personally acquired over a million dollars in revenue annually for six consecutive years. Expanded a key client account from less than $100,000 to over $700,000 within three years. Built a high-performing regional client delivery team.

Led the design and delivery of profitable consulting engagements ranging from $20K to over $500K. Spearheaded the development of survey software that supported a $20M global business. Contributed to the book, Work Culture, Organizational Performance, and Business Success: Measurement and Management.