KER JIA EN

Drove 5–20% cost savings via RFQ, quotation benchmarking, and supplier negotiation. Managed full supplier lifecycle from sourcing, vendor qualification, onboarding to supplier performance management. Established cost benchmarks through market analysis. Negotiated pricing, payment terms, and delivery schedules. Maintained >95% OTD through PO management and supplier coordination. Acted as liaison between suppliers and internal teams to resolve issues and maintain long-term strategic relationships. Assisted in import/export duty exemption documentation to ensure compliance.

-Contributed to optimizing warehouse operations by implementing process improvements. -Collaborated with team members to ensure timely and accurate inventory management and tax exemption of raw material

Improved inventory accuracy through stock reconciliation. Supported warehouse operations and documentation. Assisted tax exemption compliance.

-Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional. - Controlled inventory stock levels, reordering as necessary within budget. -Updated pricing, signage and displays to deliver accurate product information. - Communicated with customers via phone and email to confirm deliveries and respond to inquiries. - Created and updated records and files to maintain document compliance. - Performed research and data entry to support operations. - Sorted, opened and routed mail and deliveries to meet business requirements. - Entered data into system and updated customer contacts with information to keep records current. -Delivered top-notch administrative support to office staff, promoting excellence in office operations. -Answered multi-line phone system and transferred callers to appropriate department or staff member-

Managed documentation and filing systems. Supported daily operations coordination.