Kent Li

Group Spa Operations Manager @ Mandarin Oriental

Country

City

Hong Kong SAR

Industry

Hospitality

Skill

Spa, Training Delivery, Employee Training, Reporting & Analysis, Financial Reporting, Research, System Applications, Hospitality Industry, Hotels, Pre-opening, Revenue Analysis, Yield Management, Hospitality, Hospitality Management, Resorts, Training, Customer Service, Data Visualization, Data Analysis, Microsoft Excel

Experience

Group Spa Operations Manager

Mandarin Oriental

2021-4 - Present · 5 yrs 6 mos

Hong Kong SAR

Group Spa Executive - Finance & Data Reports

Mandarin Oriental

2012-6 - Present · 14 yrs 4 mos

Spa Opening - coordinate SpaSoft setup and training - configure SpaSoft system - provide user training SpaSoft Specialist - perform system assessment for new version - system setup for new location - create SOP - primary resource for SpaSoft application assistance Finance - prepare monthly, quarterly reports - standardize system setup to maintain consistence data - analyze data

Spa Operations Supervisor

Mandarin Oriental

2010-12 - 2012-6 · 1 yr 7 mos

Operation - oversee daily operations - as MOD - handling complaint - staffs scheduling - perform On-Job Training Admin - prepare monthly reports - create SOP - as departmental trainer