Kent L.
Senior Consultant/Owner
About
Highly effective and experienced Financial Services Operations Executive with over 25 years of proven experience in Operations Leadership, Contact Center Operations/Development, Digital Engagement and Customer Experience, with a focus on operational efficiency.
United States
Flower Mound
Management Consulting
Amazon Connect, Digital Engagement, Agent Experience, Digital Strategy, Vendor Management, Call Center, Strategy, Outsourcing, Call Centers, Leadership, Management, Executive Management, Process Improvement, Business Analysis, Banking, Workforce Management, Contact Centers, Strategic Planning, Mortgage Lending, Mortgage Servicing
Experience
Senior Consultant/Owner
Simplicity Consulting Services
Dallas-Fort Worth Metroplex
Highly effective and experienced Financial Services Operations Executive with over 25 years of proven experience in Operations Leadership, Contact Center Operations/Development, Digital Engagement, and Customer Experience, with a strong focus on driving operational efficiency. With a track record of success working for large financial organizations like US Bank, Bank of America, JP Morgan Chase, and Morgan Stanley, Kent brings a wealth of industry knowledge and expertise to any organization. He is skilled at identifying areas for improvement and implementing innovative solutions to enhance performance, while also being adaptable and responsive to the evolving needs of the organization.
Senior Vice President Contact Center Customer Engagement
U.S. Bank
Dallas-Fort Worth Metroplex
SVP Default Operations
U.S. Bank
SVP Servicing Strategy
Nationstar Mortgage
Lewisville, TX
Operations Executive - Mortgage Servicing
Bank of America
Plano, TX
Managing Director Servicing Operations
Bayview Loan Servicing, LLC
Dallas/Fort Worth Area
SVP Servicing Operations
Saxon Mortgage
VP Special Sevicing Call Center
GMAC Mortgage Group, LLC
VP Call Center Operations
JPMorganChase
VP Strategy and Technology
iQor
Manager Command Center Operations
Option One Mortgage
Education
University of Northern Iowa
Business
Kent L.'s Contact Information
Phone
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