kenny Chen

 Implement enterprise clients’ network optimization project  Collaborated with PM to design appropriate network: IP address, routing protocols, vlan etc  Racked and configured router/switch/firewall following the design documents  Implemented the cut over and verified the results  Maintain enterprise clients’ network issues  Daily on-site support enterprise IT issue:  Bank industry client:  Property developer client:  Hotel and airlines client:  Implement these designs and produce support handover documentation including:  ‘As built’ documentation(MS-office suit)  Updated diagrams(Visio)

 Presale support of TP-Link networking solutions including bidding, network design, proposal, pre-sale testing support etc.  Identify key customer requirements and create cooperative product plans, market and solution requirement documents for customer offers.  Work closely with Sales and Network Product Team on addressing new business opportunities, defining and launching network solutions that drives TP-Link and customer business success.  Manage and coordinate all network product activities between TP-Link and customers.  Promote full range of TP-Link networking solutions and deliver relevant business proposals and presentations.  Provide TP-LINK’s switch/router/access points and relevant management software technical support  Design the topology to test WiFi routers’ capacity using jpref (LAN to WAN and WLAN to WAN)

 Maintained knowledge of the competitive environment and competitors’ strategies in the marketplace to identify potential competition for sales opportunities  Monitored and analysed customers’ network WAN in order to provide monthly reporting to client IT management departments to facilitate network optimisation  Attended customer or partners’ presales meetings where I presented technical solutions for improvement and updates to their enterprise networks  Designed and developed network solutions, proposals and statements of work to meet customer requirements

 Provided 24x7 troubleshooting services with SLA times of 15-minute response and two-hour recovery of service for Cisco, Huawei and Juniper devices  Configured VLAN, VPLS, Static IP, NAT on MAN switches and routers to provide Public IP services with subnetting to China Telecom customers  Configured DDN, frame-relay, ATM service to financial clients, such as Banks, Securities companies daily  Configured BGP, ISIS, OSPF and design some essential policies (like ACLs, VRRP, FRR, load balance) on MAN routers to implement and improve the MAN’s redundancy and reliability  Utilised network management systems to monitor and analyse the capacity of the local MAN under SNMP, NetFlow and syslog protocols  Worked collaboratively with team members and other resolver groups to resolve local and customer issues  Monitored and remotely managed network devices with as well as optimised data flow to avoid congestion