Kenny Chang

Responsibilities * Lead 5 direct reports and manage freight forwarder + 3PL (warehouse and transportation) + product destruction vendor to ensure customs clearance, receive-to-store, order-to-ship, and return-to-destruction tasks are executed cost-efficiently and in compliance with quality, track-and-trace, and fiscal control policies. * Achieve order fulfillment (OTIF) and other 3PL service level targets, maximize warehouse space utilization, and minimize warehousing and transportation cost. * Regularly review warehousing and transportation performance against key metrics with regional stakeholders and 3PL management team to drive preventive, corrective, and improvement initiatives. * Produce monthly budget rolling forecasts and annual budget proposals, while exploring opportunities to achieve targeted 5% YoY productivity savings. Accomplishments * Led the SAP automation features deployment that reduced 3PL's order processing lead time. * Orchestrated the collaboration between internal and 3PL IT teams to complete two major server migrations without business interruptions. * Built a cost model to track and analyze warehouse and transportation cost components, which significantly reduced lead-time to produce accurate monthly rolling forecasts and revealed opportunities for a 19% transportation cost saving. * Imbedded cost-vs-sales analysis into the APAC customer segmentation framework to easily visualize the misalignment between revenue and cost spending for each customer.

Responsibilities * Lead 3 direct reports and manage freight forwarder + 3PL operation (bonded and duty-paid warehouse and transportation) + product destruction vendor to ensure customs clearance, receive-to-store, order-to-ship, and return-to-destruction tasks are executed cost-efficiently and in compliance with quality, track-and-trace, and fiscal control policies. * Ensure sufficient and on-time inventory replenishment to central 3PL warehouse and 1st-tier customers supplying CVS/Super/Hyper channels for regular consumption, new product launch, phase-in and-out. * Achieve order fulfillment (OTIF) and other 3PL service level targets, maximize warehouse space utilization, and minimize warehousing and transportation cost. * Produce monthly budget rolling forecasts and annual budget proposals, while exploring opportunities to achieve targeted 5% YoY productivity savings. Accomplishments * Led the complete life cycle of a 3PL transition project, including negotiation, contract drafting, inventory migration, and process ramp-up. Thereafter, renewed 3PL contract with >5% productivity saving and expanded service scope to cover new business launch. * Designed the end-to-end logistics processes and led 3 foundational IT projects to support new business launch in 4 CVS chains, nation-wide trade partners and service stations, and e-commerce channel. * The 3 foundational projects achieved 1) 3-way EDI integration among in-house SAP + in-house e-commerce platform + 3PL’s WMS, 2) REAL TIME visibility for inventory movement in central 3PL warehouse and all nation-wide operational touchpoints, and 3) digital transformation of Track-n-Trace system to cloud-based Android devices. * Led the seamless migration of rule-based order processing tasks to regional shared service center with high customer satisfaction, including timeline mapping, knowledge transfer and personnel training, system readiness, and change management for customer satisfaction.

Responsibilities * Lead 2 direct reports to compile and validate sales transaction data, control the flow of POSM materials, activate trade program mechanics in the sales system and cascade to field sales execution. * Draft annual budget plan for trade activities to drive sales volume, secure product distribution, and sustain quality product visibility display in General Trade stores and local retail chains. * Work closely with field sales managers to track sales volume achievement and trade program execution against multiple targets, and flexibly and responsively allocate trade program resources among all field sales territories to maximize overall return on investment. * Meticulously audit trade program execution from field sales, monitor trade program spending, and ensure the end-to-end trade program activation life cycle fully comply with fiscal control policies and regulatory guidelines. Accomplishments * Established a customer segmentation framework for 2000+ General Trade customers in the commercial database and refined the long-term trade partnership program mechanics to enhance cost efficiency in securing distribution, visibility, and volume. * Collaborated with IT to deploy automated trade program execution reports that significantly reduced time in mining and analyzing sales data. * Led a 12-member task force to prepare for an extensive corporate audit on end-to-end sales activity cycle control for the entire sales department, and successfully passed the audit for the first time in the company’s 30-year history in Taiwan.

Responsibilities * Lead 12 field sales reps to regularly visit General Trade stores to sell in product to avoid out of stock and ensure products and POSMs are displayed in accordance with marketing strategy. The desire outcome is to leverage trade program resources to build and sustain relationship with store owners to build brand relevance and thereafter securing loyal consumers from switching out and acquiring new customers from competing brands. * Lead 3 field merchandisers to regularly visit convenience stores (7-11, FM, OK, HL) to check for in-store stock level to avoid out of stock, and ensure store owners and clerks fully understand our listed product portfolio and its consumer retail price. The desire outcome is store owner and clerks fully understand our product/price offering and support our national or local level trade programs. * Regularly generate reports to monitor sell-in, off-take, and trade program execution in each territory, and provide coaching to further drive volume and distribution to meet territory targets. * Regularly conduct field audits to ensure each field sales rep and merchandiser utilize trade program resources in ways that fully comply with company guideline and policies. Accomplishments * Achieved 90% new product launch distribution within 1 month. * Achieved record high sales volume and lowest turnover rate in region.

Responsibilities * Lead 1 direct report to consolidate commercial cycle tasks initiated by brand managers and channel managers and evaluate the feasibility to execute based on field sales manpower capacity, task complexity, POSM and resources readiness, regulatory risk exposure, as well as the urgency to execute based on the level of alignment with commercial strategy and various sales and marketing performance metrics. This evaluation is an important gatekeeping mechanism to avoid confusing, distracting, and overwhelming the field sales force from executing with focus and persistency. * Summarize commercial cycle tasks into a detailed printable planner and deploy to field sales force for timely adoption and execution. * Collect feedback from field sales force and analyze multiple datasets from the sales system to generate insights on trade execution effectiveness. * Liaise with Marketing and Law department to ensure commercial activities are within the legal boundaries. Accomplishments * Revamped the commercial activities approval process and built sales activity toolbox to shorten approval lead-time by 90%.

Responsibilities (Planning) * Regularly monitor inventory level and place PO to regional demand planners for replenishments. * Work closely with airfreight forwarders for customs clearance. * Work closely with 3PL for arranging inbound receiving and labeling. Responsibilities (Customer Service) * Maintain customer contract status and system pricing in SAP per contract recognition guidelines. * Capture sales and consignment orders (and return orders) from hospitals and distributor via phone, email, and fax and fulfill orders in SAP from order creation to invoice billing (and credit note issuance). * Work closely with 3PL to ensure logistics tasks for all forward and return orders are timely executed. * Work closely with 3PL to regularly conduct physical stock count to ensure stock accuracy. * Manage 3PL to address customer complaints, and to streamline workflow to improve efficiency and service level. Accomplishments * Extended 3PL service contract with distributor and passed regional QA audit on 3PL management. * Worked with regional QA team to revise local labeling policies that lead to reduced inventory scrap.

Responsibilities * Conduct on-site survey at potential customer's warehouse site to witness the as-is facility layout, operational workflow, system and hardware capabilities, and propose to-be solutions that tackle pain points, enhance capabilities for scale-up and expansion, and boost overall cost efficiency. * Build tailored PowerPoint deck and present to potential customers to introduce WMS functionalities and promote its superiority over completing software solution on the market. * Prepare bidding documents, functional specification, project charter, and price proposal required by potential customers to participate in the bidding cycle. * Strengthen customer relationship through facilitating constructive dialogues between in-house system technicians and customers' key stakeholders to close open issues and secure long-term service revenue. Accomplishments * Successfully resolved technical complaints and collected annual service payments from multiple disgruntled key customers. * Successfully closed contract negotiation with HappiGo (2nd largest TV shopping in China).

Responsibilities * Lead 2 direct reports and manage 3PL to ensure inbound and outbound tasks are timely and efficiently executed. * Manage 2000+ SKUs in surgical instruments, implants, and electronic devices using SAP WMS. * Create reports to monitor stock accuracy for both warehouse stock and consignment stock residing in hospitals nationwide. Accomplishments * Led the SAP WMS implementation project to the in-house warehouse and 3PL warehouse. The project includes working with SAP consultants to set up SAP parameters, attributes, and workflows, and deploy training to 3PL staffs translated to local language (Mandarin). * Led the seamless 3PL transfer project with no business interruption. This project includes designing the storage space layout and workflow, setting up SAP WM module and providing training to 3PL staffs, ramping up process transition, and orchastrating physical inventory migration. * Implemented RF technology that reduced inbound receiving lead time by 3+ hours. * Awarded best practice by internal audit for 3PL management.