Kenneth Tiu

I help organizations strengthen their security posture and reduce cyber risks by ensuring every engagement delivers real value aligned with their business goals. I focus on building lasting relationships and making cybersecurity simple, effective, and accessible so clients can stay secure in today’s evolving threat landscape.

•Conducted high-volume cold calls daily, generating an average of 20 qualified leads per week for the sales pipeline. •Collaborated with clients to schedule appointments, ensuring a 90% follow-up success rate. •Leveraged CRM tools like Zoho to manage leads, track conversions, and create data-driven sales strategies. •Developed personalized sales pitches that boosted client engagement and increased lead conversion rates by 15%. •Consistently exceeded monthly sales targets, contributing significantly to team revenue goals.

•Supervised and mentored a team of 15 customer service agents, resulting in a 25% improvement in team performance metrics. •Monitored and ensured compliance with company KPIs, achieving 98% on-time resolution of customer inquiries. •Streamlined workflows by introducing process improvements that reduced average handling time by 10%. •Conducted regular performance reviews and provided constructive feedback, leading to a 30% increase in employee retention. •Facilitated training sessions on CRM tools like Genesys to enhance team proficiency and service quality.

•Handled escalated customer complaints with professionalism, achieving a 95% resolution satisfaction rate. •Oversaw day-to-day operations of the customer service team, ensuring smooth coordination and productivity. •Analyzed customer feedback to identify areas for improvement, leading to the enhancement of support processes. •Played a key role in onboarding and training new hires, equipping them with tools and knowledge for success.

•Conducted high-volume cold calls daily, generating qualified leads and scheduling appointments for insurance agents. •Educated prospective clients about insurance policies, ensuring clarity and building trust to foster interest in services. •Met or exceeded monthly lead generation and appointment-setting targets by maintaining a consistent success rate. •Used persuasive communication techniques to convert hesitant prospects into actionable leads, improving conversion rates by 20%. •Maintained accurate records of client interactions and leads using CRM tools, ensuring seamless follow-ups and data organization.