Kenneth Chan

Wealth Management IT

- Led the design and development of web-based and mobile applications for 2000+ technical supports globally as part of the IT transformation project. - Drove cross-functional collaboration (end users, engineering, UX, QA) to ensure consensus on user stories and acceptance criteria, resolving conflicts, proactive defect management, resulting in successful sprints and on-time delivery of solutions. - Collaborated on the implementation of agile development methodologies (Scrum), and modern technology stacks (ReactJS, CI/CD, Cloud) to accelerate delivery cycles and improve application deployment efficiency. - Successfully integrated multiple IT ecosystems within the bank, enabling technical support teams to efficiently and compliantly identify and resolve issues. This led to a 90% reduction in the time required for collecting workspace diagnostics data.

- Design and develop web-based and mobile applications for 2000+ technical supports globally as part of the IT transformation project. - Adopted agile methodology, leveraged modern frameworks like Next.js (React.js and Node.js), and a well-established Git version control. - Implemented a secure CI/CD pipeline using Jenkins integrated with OpenShift. The pipeline incorporated automated security scanning and validation gates to ensure applications met compliance and security standards before deploying to the cloud.

－ Led a technology transformation project across APAC region, managing a team of 3 and collaborating with global stakeholders to analyse and optimize IT support processes. This resulted in a 30% reduction in service desk tickets and increased user satisfaction. － Successfully managed relationships with key stakeholders, prioritized critical inefficiencies to drive solution development, and ensured adherence with regulatory requirements. － Designed and developed reusable, modular PowerShell scripts for third-party product integration. This solution successfully addressed key operational gaps, enabled user self-service, and contributed to cost reduction initiatives.

- Provided technical support to traders and executives, ensuring their IT needs were met to maintain optimal system performance and stability. This involved relationship management, and collaborating with various IT teams to resolve issues. - Developed PowerShell scripting solutions for desktop systems to enhance security compliance and minimize service disruptions.

- Showcased Microsoft latest Cloud Computing and Artificial Intelligence (AI) technologies with their successful use cases to corporate clients.

- Developed automation scripts for senior executives to monitor confidential user profiles and to reduce operational risks. - Analyzed problem statements related to end user technology and process improvement with the delivery of feasible solutions. Presented my proposed solution to IT management in Asia-Pacific.

- Developed data collection templates to collect financial and operational data from 12,000+ stores in preparation for the monthly reports, quarterly forecasts and annual budgets for the Group. - Participated in Group-wide Financial Database upgrade project in both IT and Financial Reporting aspects, to ensure smooth system conversion process.