Kenneth Chan

As a Specialist in Technical Sales, I manage the general laboratory equipment portfolio for Northern Malaysia, supporting research institutions, academia, hospitals & testing laboratories, and industrial clients. My role involves identifying client needs, proposing tailored solutions, and driving sales growth through technical consultations and product expertise. By bridging technical knowledge with customer-centric solutions, I aim to deliver value-added support and drive long-term partnerships across the scientific community.

Responsibilities: • Handles Merck Milli-Q Laboratory Water Purification Products Portfolio. • Handles the customer account of Northern Region of Malaysia (Penang, Kedah, Perlis, Perak) and Johor. • End-to-end sales process of scientific equipment and consumables - price sourcing, sales presentation and negotiation, after-sales arrangement, and customer support. • Equipment installation, annual consumables and preventive maintenance, and system repair and emergency diagnostic. • Account manager - manage relationships with clients (government and private sectors) • Provide scientific, technical and product support to customers • Work and communicate closely with Sales, Purchasing, After-Sales and Order Processing team. • Stock planner - sales and stock forecast, prepare monthly bulk order from the principal. • Coordinate with various departments, principals, and management to ensure smooth delivery or execution of projects. • Manage customers, principals, and company management expectations.

Responsibilities: • Handles Merck Milli-Q Laboratory Water Purification Products Portfolio. • End-to-end sales process of scientific equipment and consumables - price sourcing, sales presentation and negotiation, after-sales arrangement, and customer support. • Account manager - manage relationships with clients (government and private sectors) • Provide scientific, technical and product support to customers • Responsible for company digital marketing planning and execution (social media & email marketing) • Work and communicate closely with Sales, Purchasing, After-Sales and Order Processing team. • Stock planner - sales and stock forecast, prepare monthly bulk order from the principal. • Coordinate with various departments, principals, and management to ensure smooth delivery or execution of projects. • Manage customers, principals, and company management expectations. Achievements: 1. Managing more than 80 sales accounts of clients from both government and private sectors (research institutes and academia, commercial & industrial laboratories), accounting for an average of RM 380,000 monthly sales figure.

Responsibilities: • Plan, support, and execute experiments and R&D projects in bioprocessing and biotechnology fields specialize in fermentation technology, enzyme application, and bioconversion of industrial waste. • Arrange and manage research schedules, materials, and workforce. • Translate reports in English into Chinese Mandarin presentations to the management of the company for their better understanding. • Experienced in the QA department and responsible for the verification of production procedures, HACCP manuals and other relevant quality documents. • Experienced in the food R & D department in handling new vegan food product development. Achievements: • Bioconversion of okara soybean waste into useful amino-acid rich nutraceutical food material by enzymatic hydrolysis of okara with secret enzyme combination. • Discovery of alternative nutrient-rich animal feed by improving the protein content of okara soybean waste by 20% via yeast fermentation. • Solved the scientific-technical and quality problems of coconut oil while attached with QA department. • Good comments from QA Manager that performed extraordinary well during the period of biotech research project under QA manager with the high level of responsibility, commitment, creativity, and initiative.

Responsibilities: • Research assistant of the university-industry joint research project. • Planning of experiments, data analysis, and report writing on the progress of the research project. • Improve the research workflows & methods, maintain the physical safety and biosafety of the lab. Achievements: • Discover a set of bioactive enzyme which suitable for the hydrolysis of protein waste into useful peptides and amino acids.

Responsibilities: • Execute workshops and events conducted by PSC. • Teach students in Penang about science and technology. • Create new science exhibition projects. Achievements: • Completed a new aquaponic exhibition project with other interns at PSC with good comments from the PSC management team. • Accomplished daily workshops & “Code-On-Wheels” outreach programs for more than 1000 students from about 30 secondary schools in Penang, Malaysia, the PSC staff, and interns.

Responsibilities: • Prepare quotations, delivery orders, and invoices. • Process local and export sales orders. • Manage section inventory and distribution operation.

- Major in Bioprocess Technology, with elective courses in food bioprocessing, tissue cultures, environmental bioprocessing, quality and halal assurance and other relevant bio-industrial technology courses. - Final Year Project: Characterisation and Hydrolytic Action of A Commercial Xylanase on Oil Palm Trunk Autohydrolysate. Achievements: - Honoured with Dean's List Award for 6 semesters throughout my degree studies. - Media team leader and photographer of USM Wanderers Song Composing Club.