Kenneth Kong

Formulated multi-year APAC IT strategy and roadmaps, aligning tech development with HK$1B+ business targets to fuel premium brand growth. Led a 20+ cross-functional team to oversee end-to-end IT operations, server architecture, and project delivery. Optimized application portfolio, eliminated data silos, and unified workflows across internal teams, government, commercial partners, suppliers, and logistics systems. Managed full vendor lifecycle including tender, contract negotiation and SLA governance to elevate service reliability and business continuity. • Delivered large-scale Azure ERP transformation covering 350+ users, optimizing cross-border supply chain and cutting operational costs • Established executive-level KPIs to monitor system performance, adoption rate, uptime, and business value • Drove enterprise system adoption via structured change management, achieving 98% uptake among 4,000+ regional staff • Governed full application lifecycle and enterprise architecture planning with SAP LeanIX • Adopted ITIL standards and robust risk control to maintain stable, high-availability IT infrastructure • Upgraded ITSM system on ServiceNow, boosting service efficiency and data-driven operational capability

Served as strategic IT business partner for APAC senior leadership, collaborating to define digital roadmap, prioritize project portfolio, and deliver enterprise solutions supporting regional business expansion. • Spearheaded digital transformation leveraging big data, AI analytics, Power BI, and cross-department planning, solidifying corporate data governance and data-based decision-making • Implemented core digital platforms including Magento e-commerce, Workday HRIS and SAP Concur, embedding intelligent tools to lift operational productivity and user experience • Completed JDE ERP and production system deployment, and infrastructure alignment to onboard the newly acquired brand integration

Participated in global IT governance initiatives, restructured internal IT organization, standardized IT financial management, and rolled out enterprise-wide compliance frameworks. • Restructured IT functional teams smoothly without business interruption, optimized staff arrangement and performance appraisal mechanism • Built a comprehensive IT financial management system, controlled capital & operational expenditure, assessed project ROI, and visualized budget via Power BI • Deployed compliance assessment covering GDPR, PDPO and ITGC internal control requirements • Launched RemedyForce ITSM platform to unify IT service management standards

Aligned tech solutions with local business demands, collected stakeholder feedback, and designed scalable digital systems to drive sustainable business development. • Developed regional Salesforce CRM solution, realized automated contract management, sales analytics, and omnichannel marketing engagement, facilitating steady revenue growth • Researched and deployed innovative technologies including OCR, RPA, and DocuSign, formulated e-commerce and HR digital development plans • Led IT consolidation for shared service center, unifying financial system support across Hong Kong, Macau and mainland China

Conducted regional IT security and service audits, diagnosed operational risks, and formulated improvement strategies matching global enterprise IT benchmarks. • Audited IT security, manpower allocation, and third-party vendor management; delivered risk remediation suggestions • Designed ITSM and disaster recovery roadmaps, set up standardized performance monitoring KPIs • Proposed vendor consolidation strategy to break resource silos, reduce IT costs, and strengthen internal knowledge sharing

Led core ERP and infrastructure upgrade projects, replaced legacy systems, and reengineered end-to-end business processes across APAC. • Implemented centralized JDE ERP and OBIEE reporting system, integrated with banking and logistics platforms, standardized 70% of business workflows • Migrated legacy systems to Office 365, unified office communication and collaboration tools with zero operational downtime • Managed cross-border project teams, created replicable deployment templates to accelerate regional rollout

Led a consulting team overseeing end-to-end business development, project management, P&L accountability, and professional services delivery for ERP solutions implementation spanning Financial Management, Distribution, and Manufacturing for clients across diverse industries—including Luxury Consumer Goods, Electronics, High-Tech, Public Sector, Trading, and Retail. Key Achievements:  Oracle JDE FM/DM APAC rollout for US-owned cosmetic FMCG  Oracle EBS Financials implementation for Japan-owned High-Tech HK buying office  Oracle JDE FM/DM implementation in HK and Shanghai for US-owned fashion  Oracle JDE MFG implementation in Nanjing, China for US-owned F&B  Oracle JDE FM implementation for key HK-based property management and construction enterprise  Oracle JDE FM/DM/MFG implementation for HK-based SMEs in both HK and Mainland China

Managed application delivery projects focused on client workflow automation for Windows client-server environments.

Led a cross-functional team of 15 to deliver infrastructure, server administration, networking, and PC/desktop support. Implemented JDE World ERP on IBM AS/400 with core modules of Finance, Order-to-Cash, Procure-to-Pay, and Make-to-Order.

Designed and built an ordering and inventory management system on the UNIX platform.