Ken Jessberger

Procurement Management • Oversee direct procurement for buyout parts, raw materials, and outsourced labor. • Coordinate indirect procurement for MRO according to fluctuating MRO/Capital budget. • Maintain approved vendor list via supplier qualifications and ongoing auditing/evaluations in conformance with ISO 9001:2015. • Streamlined competitive procurement by writing custom vendor capability tracking and quoting programs. Project Management • Oversee order invoicing and maintain Accounts Receivable cash flow, including collections on past due receivables. • Maintain close relationship with both internal and external project teams to ensure effective communication and swift problem prevention and resolution. • Procure and manage freight contracts adhering to Incoterms 2020. • Oversee Software development of custom database SAP system

Project Management • Maintained close relationship with all project stakeholders to generate, adhere to, and update Project Charter. • Coordinated project resources and timelines through suppliers and engineering department. • Problem solved any disruptions to the project timeline by adjusting the project schedule and re-allocating resources. • Tracked and reported progress to clients through meetings, calls, email, and live online data keeping. • Accumulated and present all final project data adhering to project specifications. Administration • Automated and actively managed NEC SV8100 phone system to route all incoming calls via phone tree with custom routing and department mailboxes. • Drafted & implemented multi-departmental documentation scanning and routing procedure for fewer handoffs, less physical paper, and faster information availability. Logistics • Quoted and maintained relationship with all outsourced freight and other shipping companies.

Manufacturing Coordination • Coordinated design verification through Engineering Department • Built material and procedure lists for each order. • Built order process lists for each order; negotiated material ready dates with vendors to ensure smooth project schedule. • Ensured design verification with scheduled quality checks. • Ensured orders shipped on time with proper material testing and conformance documentation. Quality Assurance/Documentation Control • Actively managed documentation storage process for accuracy and improvements. • Liaised between Quality Assurance, Engineering, and Customer to ensure accurate standards were followed.

• In the absence of Team Leader, supervised, scheduled and assigned duties to the Team Members. • Assisted in the interviewing, training, development and counseling processes of all Team Members in a manner which built and sustained a high performing team and minimized turnover. • Established and maintained a positive work environment, encouraged a high level of Team Member morale. • Managed inventory and pricing to achieve required margin and labor targets. • Developed and maintained creative store layout and product merchandising to support the regional and global WFM vision. • Manageed and provided accurate weekly, monthly and annual management reports. • Worked closely with Team Leader and other Associate Team Leaders to ensure smooth operation of the department. • Followed and complied with established procedures, including Weights and Measures, health and sanitation, and adhered to safe work practices. • Operated and sanitized all equipment in a safe and proper manner.

• Managed and developed staff of bakers and clerks. • Oversaw product ordering, merchandising, and sales. • Interacted with customers to sample and sell product. • Maintained relationship with local and company-wide vendors for product quality feedback. • Adjusted purchasing to account for weekly sales trends and goals. • Keyholder; acted as closing manager 1-2 times per week.

• Conducted diagnostic interviews, psychiatric testing, and crisis intervention. • Administered various prescribed therapies. • Conducted education groups on assertiveness and anger management. • Managed network referrals and insurance authorization. • Processed medical coding and regulated patient charts. • Managed behavioral health office and physician appointment schedules.

• Managed all calls, physician orders, referrals, and visitors to the unit. • Conducted therapy groups and intervened in crisis situations. • Member of the unit Customer Service Committee which researched and implemented protocols for customer service improvement. • Member of the Ohio Health Associate Problem Appeal Committee which conducted employer/employee mediation for enterprise-wide cases involving disciplinary action and terminations.

Minors in Business & Neuroscience

• Minor in Business with focus on Industrial & Organizational Psychology • Minor in Neuroscience with focus in Evolutionary Psychology, Motivation, & Neural Networking Pathways • Master’s coursework in industrial & Organizational Psychology