kenneth carrasquillo

* Creates community partnerships with local businesses and blogger community to create win-win relationships, increase client development and traffic, and maximize store events. * Assists Store Manager in driving store results including: sales, KPI’s, ADS, payroll, shrink and overall expenses * Clientele development by providing exceptional customer services to special clients, regularly including direct email and phone contact, and relationship building * Train Stylists and support staff by operating by what is best for our customer and providing coaching through consistent and timely feedback.

* Conducted bi-weekly home visits in residents’ home to ensure housing rules were being maintained * Advocated for clients’ basic housing needs such as job referrals, furniture and housing deposit assistance. * Obtained participation and assistance from numerous organizations around the Miami area to provide free clothing, food and other basic needs. * Performed bio-psycho socials to determine eligibilities and benefits. * Assisted social workers in organizing client cases and paperwork * Worked with other Miami-Dade agencies such as Miami-Beach Housing Authority, HOPWA and Veterans Affair to determine clients’ eligibilities. * Coordinated logistics and public education events in Miami.

* Initiated management development exercises and concepts all management meetings as a way to foster clear communication. * Effectively uses sales and traffic reports, as well as key performance indicators and labor cost management to increase daily business results. * Exceeds sales goals by establishing high expectations for a team of multi-lingual Stylists and support staff by operating by what is best for our customer and providing coaching through consistent and timely feedback. * Practices and trains LP prevention while coaching efficiency to hold staff accountable for the * Initiates Staff Rewards program for associates that demonstrate outstanding performance.

* Provided individual and group psychotherapy services to homeless veterans. * Lead intake interviews and collaborated with clinical social workers to develop personalized treatment plans. * Conducted individual assessments of veterans to assist with shelter placement, referrals to specialists, and job opportunities. * Assisted with peer quality case reviews, to ensure that a consistent and high level of service was being provided. * Performed weekly assessments of veterans at the walk-in clinic and documented contact notes on CPRS. * Assessed veterans at the Salvation Army to help with short and long term housing plans. * Helped veterans understand and prepare advanced directives. * Managed caseload of 10 individuals and performed monthly visitations. * Submitted periodic reports to Director related to individual clients. * Participated in weekly meetings with social workers and medical team.