Kennedy Raine, CEC, ACC
Director of Retail Operations & Co-Owner @ Sundial Lighting
About
I am a retail operations and customer experience leader dedicated to driving business performance through high operational standards, financial discipline, and people-focused leadership. My background bridges corporate store management, multi-location business ownership, and formal executive coaching.I specialize in translating high-level corporate strategies into seamless, profitable frontline execution.Throughout my career, I have focused on:Operational Excellence: Consistently achieving top-tier marks on strict corporate compliance, safety, and visual merchandising audits.Financial Performance: Navigating tight labor models and inventory systems to deliver consistent, month-over-month sales growth.Team Coaching & Mentorship: Utilizing formal coaching frameworks to build strong frontline teams, develop internal talent, and lower turnover.Change & Project Management: Leading retail teams through major transitions, including inventory overhauls, digital expansions, and location closures.Whether managing a fast-paced corporate storefront, overseeing a multi-million dollar retail portfolio, or serving on the Vernon Chamber of Commerce, I blend real-world business judgment with clear communication. I thrive in dynamic environments where operational structure and guest experience intersect.
Canada
Coldstream
Professional Training & Coaching
Multi-Unit Operations, Root Cause Analysis, Change Management, Retail Operations, Talent Development, Full-Cycle Bookkeeping, Administration, Interpersonal Skills, Artificial Intelligence (AI), Generative AI, Employee Engagement, Client Confidentiality, Service Orientation (Social), Leadership Development, Financial Analysis, Accounting, Employee Training, Project Management, Multi-Store Operations, Payroll Processing
Experience
Director of Retail Operations & Co-Owner
Sundial Lighting
Vernon, BC
Strategic and operational leadership across two retail locations, with current focus on financial oversight, HR support, and business operations. • Oversee customer service, sales, staffing, and operational consistency across Vernon and Penticton locations • Coach and develop Store Managers and team leaders • Manage payroll, reporting, tax filings, budgeting, and financial analysis • Lead hiring, onboarding, training, and HR administration • Support merchandising, marketing initiatives, and day-to-day problem solving where needed
Store Manager
Starbucks
Armstrong, BC
Lead daily store operations in a high-volume retail environment Coached and developed team members to maintain service and operational standards Manage scheduling, inventory, labour, and customer experience Supported sales growth through strong execution, staffing stability, and community engagement
Corporate Leadership and Change Management Specialist
Sphere.Guide
Coach executive leaders, business owners, and managers through organizational transformations, operational performance improvement, and strategic shifts.
General Manager & Principal Operator
Great Glass Elevator Candy Shop Ltd
Whistler, British Columbia, Canada
Pioneered and scaled a premier specialty retail operation from conception to successful equity sale, capturing over $850,000 in peak annual revenue. Engineered an immersive customer experience layout centered on visual merchandising, inventory control, and meticulous store cleanliness standards.
President/Co-Owner
Blackcomb Corridor Coin Op Ltd.
Whistler, BC
Co-led operations, contracts, staffing, and profitability of a service-based business, successfully sold in 2013.
Olympic Aerialist
Freestyle Canada
Greater Toronto Area, Canada
Member of the Canadian Freestyle Ski Team- Aerialist. 2 x Olympic team member in 1992 and 1994. 2 X World Championship team member in 1991 and 1993. 2 x Canadian Champion(maiden name: Ryan) Motivational speaking during and after career with F.A.M.E. and Trans Alta Utilities.
Education
Royal Roads University
Executive Coaching
Emily Carr University of Art and Design
Graphic Design
Kennedy Raine, CEC, ACC's Contact Information
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