ken hinrichs

Moved to Anchorage, Alaska to work on the Shell Alaska Venture Project and to eventually take over the Site Host position currently being handled by Houston, Texas. I am handling Desktop Support for local Anchorage folks and remote individuals on ships and offices in the Chukchi Sea and Dutch Harbor helping correct issues with OS software, applications and account issues that include fixing server, Smartcard issues, profile problems and connectivity. Also issue new and loaner equipment and process them thru the Shell My Request system creating IMAC and incident tickets. For new computers, they are prepped and staged with Shell’s imaging software, an SD Checklist was created to make sure each computer was signed out to one user and then delivered and configured based on the user’s specific requirements. It included backup and restore of client’s data and configuration of the software they used on a regular basis. Work with a technical guidance team on global strategies on the imaging issues that techs have and various other PC hardware and software issues.

Responsible for installing, maintaining, and upgrading computer workstations, printers and software. Serving as the Deskside Support technician for incidents within the service area meeting the Service Level Attainment objectives. Assisting clients in solving their computer related and networking problems and providing basic training for the customers. Assisting network and server administrators in maintaining the LAN/WAN and server systems. Also providing technical and software support to end users. Other duties include out of normal business hours on-call support.