Ken Brasington

Refurbish, design, and build custom carts for specific customers or general sales. We build within a budget, offer cart service, and deliver. Services include picking up carts, towing carts, oil changes, alignments, tire rotations, cosmetic upgrades, light kit installed, lift kits, accessory orders, sell and install batteries (including lithium upgrades). All while keeping within specified budgets.

Advocated for veteran’s benefits as a full-time volunteer with the University of North Carolina Charlotte Veterans Department

Managed full-/part-time employees in this unit that captured 100% NOP (Net Operating Profit) and exceeded $46MM in annual revenue. Executed sales programs, met company initiatives, achieved sales, expenses, inventory plans, safety results, fraud analysis, risk management, and market conditions of accounts. Facilitated the scheduling and organization of a full-service repair shop, service, and sales teams. Navigated through the many facets of service/sales management including human resources, P&L, payroll, teambuilding, coaching, and leadership. Captured an NOP (Net Operating Profit) of $50K/month for the service department alone. Mitigated customer turn times and boosted employee and customer satisfaction to exceed 95%. Turned around this unit as head of the service center, identifying and resolved deficiencies leading this location to number one in all metrics and the busiest unit in the country. Drove department’s performance in a positive direction; recognized as “Highest Revenue of the Year”, “Service Manager of the Year”, “Service Center of the Year”, “Highest Gross Profit”, “and “Highest Customer Service Rating”. Recognized employees as potential leaders and developed them for future roles amongst the leadership team.

Government Contractor with Federal agencies including the Central Intelligence Agency, Federal Bureau of Investigation, and Drug Enforcement Agency. Instructing attendees on how to identify if they are being followed, how to perform evasive driving measures, and best practices in high threat scenarios in foreign lands. Revolutionized delivery, efficiency and efficacy of the training program, introducing surveillance detection and elicitation techniques, and new training technologies. Successfully developed and delivered training programs utilizing multiple learning modalities on counter-surveillance, Department of Defense, military operatives, intelligence community civilians and personnel. Generated detailed reports, evaluating the performance of each officer, providing visual images for support.

Oversaw retail business financials, payroll, profit and loss, and drove sales growth, capturing $90MM annually. Created location specific strategies and guided a staff of 125 in delivering results. Exhibited knowledge of guest service fundamentals and built a guest first culture across the location. Planned total location quarterly business priorities and managed a team to deliver on sales goals. Promoted from part-time to Manager in three months based on leadership, business acumen, and diligence. Provided knowledge of business fundamentals for total unit: sales trends, $200MM inventory management, guest shopping patterns & satisfaction, pricing and promotions strategies, and specialty business. Executed business decisions by assessing market competition, understanding guest insights and feedback. Conducted interior investigations including researching surveillance cameras, determining possible theft suspects, researching missing territory, tracking and interrogating / interviewing employees as needed in order to mitigate fraud and risk. Managed a $1.6MM labor budget, scheduling 125 employees that ranked from those earning $10 to $25 per hour.

Partnered with the Marine Corps Warfighting Lab to restructure the MOUT (Military Operations Urban Terrain) warfare manual the US Marine Corps. Redefined and redeveloped a 40-year-old process demonstrating how to fight in cities and urban environments by analyzing data and researching historical battles.