Kemal Yardımcı

UserGuiding is a B2B SaaS platform specializing in interactive product tours and onboarding flows to enhance user experience. -Own a portfolio of enterprise accounts, guiding customers through sales, onboarding, adoption, renewals, and long-term growth. -Strengthen account health by identifying what drives value for each customer and shaping strategies that support upsell and new business pipelines. -Lead renewal cycles with a focus on predictable retention and uncovering expansion opportunities within existing accounts. -Reduce churn risk by staying ahead of issues, building clear success plans, and maintaining close, outcome-focused relationships. -Support commercial goals by managing UserGuiding’s G2 presence, increasing customer advocacy, and elevating market credibility. -Collaborate with customers to highlight their results, partnering with marketing to develop case studies and success stories that reinforce the product's value.

Insider is a $2B+ AI-native omnichannel customer engagement and marketing automation platform, enabling personalized experiences across web, app, messaging, and email. Managed a diverse portfolio of enterprise accounts across MENA, APAC, LATAM, and Europe, owning the full customer lifecycle from onboarding to long-term retention and growth. Led complex onboarding projects and partner integrations, reducing friction and accelerating adoption for high-impact customers. Supported sales by designing and delivering demos and POCs that supported new business and expansion opportunities. Strengthened account health by monitoring usage, identifying value gaps, and guiding customers toward features that deepened their reliance on the Insider platform. Built strong stakeholder relationships, serving as the primary commercial and strategic point of contact and ensuring customers achieved significant outcomes. Improved retention and upsell pipeline by proactively addressing risks, shaping clear success plans, and continuously refining customer engagement based on data and insights.

Designing and executing comprehensive customer success strategies to improve customer satisfaction, retention, and lifetime value. Understanding business goals and customer needs to create omni-channel engagement strategies that proactively address end-user pain points and drive product adoption. Working in close collaboration with cross-functional stakeholders (Sales, Product, Marketing, Support) to ensure a seamless customer journey that is trustworthy, impactful, and value-driven. Using data, customer insights, and performance metrics to drive continuous improvement, optimize processes, and enhance overall customer experience.

Assisting to IELTS exams at British Council, ensuring compliance with international testing standards and regulations.

I worked as a freelance translator translating various texts ranging from legal documents to medical articles, and commercial texts. Also, proof read papers for academic journals that require specific documentation, organization, and editing.

-Gained ability to persuade and communicate effectively with all levels of clients, and to deliver info in an accurate and clear format. -Gained experience in handling client requests and relations in a positive manner and ability to work in a creative and constantly changing environment. -Gained experience in having a welcoming attitude, working in a dynamic team setting, and willing to provide help and satisfy customers to deliver the best experience inside the venue.

-Accomplished and experienced in sales and direct marketing with the required ability and skill set. -Provided innovative, enthusiastic sales and forward thinking ideas to meet client expectations with an upbeat, positive attitude.

-Gained work experience in customer care by handling multifaceted assignments. -Delivered friendly, courteous customer service in all phone and face-to-face client interactions. -Gained customer service, hospitality, and catering environment experience by dealing with a diverse clientele.

Critically studied the social, historical and cultural components of media, information and technology, exploring how media, information, news, and entertainment are related to culture, ideology, and identity formation. Graduated with Honors

Completed a degree that values advanced communication skills and commitment to imaginative, interdisciplinary and theoretical engagement with English literature. Graduated with Honors

• 2013: EF Language School, Los Angeles (May - September) • 2014: EF Language School, London (January - February) • 2014: EF Language School, New York (June - September) • 2015: EF Language School, Miami (June - September) • 2019: EF Language School, Barcelona (February - April) During my university years, I took advantage of my semester breaks to attend language programs abroad at EF Language Schools in five cities around the world: Los Angeles, New York, London, Miami, and Barcelona. Through intensive classes, I was able to enhance my language skills and expand my cultural knowledge. This experience provided me with the necessary skills and confidence to communicate effectively in diverse global settings and has been a valuable addition to my personal and professional growth.