Kelvin Chong Kar Weng

Senior Customer Support Technical Leader @ Swisslog

About

Experienced Senior Software Customer Support Technical Lead with a demonstrated history of working in the logistics and supply chain industry. A team player that leads the team to progress higher goals in projects and customer’s satisfaction guaranteed. Skilled in Operations Management, Oracle Database, XHTML, PL/SQL, and Java. Strong support professional with a Bachelor of Information System( Honours) Business Information System focused in Information Technology from Universiti Tunku Abdul Rahman.

Country

Malaysia

City

Puchong

Industry

Transportation/Trucking/Railroad

Skill

Analytical Skills, Data Analysis, Business Analysis, Oracle Database, SQL, Microsoft SQL Server, XHTML, Java, JavaScript, PLSQL, Project Management, Customer Service, Warehouse Management Systems, Operations Management, Microsoft Excel, Microsoft Office, Supply Chain Management, Information Technology, Software Development, Business Information

Experience

Senior Customer Support Technical Leader

Swisslog

2023-7 - Present · 3 yrs 3 mos

Petaling Jaya, Selangor, Malaysia

Provide assistance on all the projects which requires an Technical Leader. Provide business logic , problem solving, technology updates, cost on developments and so on for projects. Adapt all the projects and be a bridge between others roles to provide the best solution.

Customer Support Technical Leader

Swisslog

2022-7 - 2023-7 · 1 yr 1 mo

Selangor, Malaysia

Software Customer Support Lead

Swisslog

2019-4 - 2022-7 · 3 yrs 4 mos

Selangor, Malaysia

Supports customer on their enquiry on Swisslog Warehouse Management System. - Identify the problems in existing products and provide solutions. - Development on a project from fresh in ( Design, Integration , Testing , Implementation and Documentation). - Working closely with customer to solve the issues with the program or help them to understand their needs.

Senior Customer Support Software Engineer

Swisslog

2017-4 - 2019-4 · 2 yrs 1 mo

Selangor, Malaysia

- Supports customer on their enquiry on Swisslog Warehouse Management System. - Identify the problems in existing products and provide solutions. - Development on a project from fresh in ( Design, Integration , Testing , Implementation and Documentation).