kelsie grissom

* Upholding established UPS shipping standards and ensures compliance with federal, state, local regulations. * Use strong attention to detail when coordinating and preparing time-sensitive shipments and projects * Assist with general administrative office duties and performing accurate client management data entry. * Energetically interact with and advise customers by providing accurate information on wide variety of products, services, and cost-saving options.

* Demonstrate leadership and communication skills, able to work with all levels of people to achieve business objectives. * Supervise teams of 5-8 and organize and communicate shift tasks to increase team efficiency to increase customer satisfaction. * High-energy hospitality servicing upwards of 30 customer interactions per hour during shifts * Proven track record of successful customer communication and satisfaction expressed through Yelp reviews and personal commendation

* Build relationships and provide a high level of service with both external and internal customers using strong follow through and effective communication (examples of elevated service in Yelp reviews!). * Demonstrate ability to make timely decisions, anticipate problems, and prove creative solutions for both customer and retail store operation issues. * Resolve client questions and provide updates on orders and inquiries in a timely manner * Collaborate with and assist my team to reach KPIs, goals, and deadlines. * Quickly master moderately complex computer systems, POS systems, and other company-specific technology. * Utilization of the Microsoft Suite; Excel, Access, and Outlook to collaborate and successfully complete work and school projects.