Kelsey Velador

-Create and edit Social Media Content for our radio station's Instagram -Promote events

-Focuses on business strategy and action plans to ensure maximum productivity and compliance with all company policies and procedures -Excellent time management, organizational, problem solving and communication skills -Meet monthly and daily sales goal -Actively merchandise and perform operational tasks

-Create and edit engaging video content for Instagram and TikTok using CapCut and Canva, enhancing brand visibility and audience engagement. -Utilize analytic tools to monitor performance metrics, track audience insights, and optimize content strategy for growth and higher engagement. -Collaborate with clients during filming to capture authentic brand stories and increase user-generated content opportunities.

Content Creation and Scheduling Platform Management E-Commerce Integration Trend Monitoring Brand Voice Maintenance

-Creating content for all social media platforms (Instagram, Facebook, TikTok). -Planned and executed content shoots at LBX, including video/photo shoots, food styling, and staging. -Planning and scheduling monthly social media calendars in Plann. -Drafting copy for email marketing. -Strategizing new tactics and weekly series for social media platforms. -Managing the blog section on the website, including writing weekly blogs and introducing new blog topic ideas. -Attending in-person events.

-Monitor engagement metrics to optimize content strategy and increase following -Managed and curated content for the brand's Instagram account, ensuring a cohesive and engaging visual identity -Handled customer inquiries and orders through direct messages on Instagram, providing prompt and professional responses to ensure customer satisfaction -Created and scheduled posts, including promotional content, product highlights, and customer testimonials, to maintain a consistent posting schedule

-Creates checks and enters invoices to maintain accurate financial records. -Managed and maintained accurate financial records for Western Auto Body, ensuring compliance with accounting principles and regulatory requirements. -Oversaw the complete accounts payable and receivable cycle, processing invoices and reconciling financial statements with a high level of precision. -Utilized accounting software Quickbooks, Excel, and Microsoft Word to streamline bookkeeping processes and enhance reporting capabilities.

-Promoted and up-sold memberships, ensured customer satisfaction -Demonstrated exceptional customer service and interpersonal skills in a fast-paced retail environment, consistently exceeding customer expectations. -Efficiently operated cash registers and POS systems, ensuring accurate and secure transactions. Proactively addressed customer inquiries, resolved issues, and maintained a positive shopping experience for all patrons. -Collaborated with team members to streamline front-end operations, resulting in a 15% improvement in overall efficiency. -Successfully managed and reconciled daily cash drawers, demonstrating high accuracy and attention to detail. -Trained new employees in front-end procedures, contributing to the onboarding process and team cohesion.