kelsey lam
receptionist and social media manager
About
Current graduate student seeking the opportunity to utilize current skills and specialized knowledge with new experiences in order to gain insight and improve the quality of health care, thus restructuring of the health system. My key areas of interest include, but are not limited to: racial discrimination in health care, educational improvement for underprivileged children, environmental health regulations, maternal and child services, and population health management. Through previous jobs I have gained expertise in: technological softwares and applications, cultural diversity, high volume environments, customer service, brand and sales development, communication and interpersonal skills, patient care, administration, collaborative group settings, and holistic thinking.
united states
philadelphia
hospital & health care
customer service, cashiering, microsoft word, sales, advertising, restructuring, sales management, working with children, cultural diversity, peer tutoring, credit card transaction processing
Experience
corporate medical receptionist
crossover health
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with clinical services and hours of operations. Welcome each employee as they enter the Health Center. Responds to all guest requests professionally and in a personable, accurate, and timely manner. Assist with the employee check in process including in depth understanding of eligibility files, check in technology, and overall workflow within context of care delivery. Processes any transactions required to begin or complete the visit. Scheduling / Coordination. Handles multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication with patients, staff, and throughout the office.
receptionist and social media manager
davi nails
* ● Greet customers entering the salon and provide information about services * ● Politely answer telephone calls and create appointments * ● Resolve customer complaints via phone and in person in a timely and efficient manner * ● Manage and upkeep with social media platforms pages for the salon
research assistant
new york university
* ● Worked through NYU's Literacy Technology & Culture (LTC) Lab * ● Conducted post-assessments to kindergarten through 3rd grade in formal & informal settings * ● Responsible for redirecting young children to remain focused on assessments in fast-paced environment * ● Accurately calculate and record scores through data collection
academic computing and it help desk agent
office of information resources
* ● Resolved issues relating to student, faculty and alumni accounts * ● Answered telephone calls and created work orders/ data entry into computer system * ● Configured issues relating to wireless connection and electronic devices (laptops, tablets, mobile phones)
sales associate
gap
* ● Processed sales and returns utilizing electronic equipment * ● Actively greeted, engaged and assisted customers during shopping and checkout processes * ● Maintained knowledge of store layout and interchanging promotions
student tutor
america reads
Tutored third graders in reading and math at Kutztown Elementary School.
student mentor
mañana mentor program
Participated in mentoring elementary aged children in homework and after school activities on a daily basis. The program is supported through the Salvation Army.
sales associate
bath & body works
Seasonal sales associate for two consecutive years.
Education
parkland high school
lehigh carbon community college
health services
kutztown university of pennsylvania
social work
thomas jefferson university
temple university
management
philadelphia university
health science
kelsey lam's Contact Information
Phone
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