kelsey kuciel

About

Call Center Operations Supervisor at Lunada Biomedical

Country

united states

City

oak park

Industry

health, wellness and fitness

Skill

leadership, microsoft office, management, social media, microsoft excel, marketing, social networking, marketing strategy, advertising, customer service, account management, sales

Experience

call center operations supervisor

lunada biomedical

2011-8 - 2014-11 · 3 yrs 4 mos

* Creation of sales strategies, scripts and product knowledge training programs for call center sales representatives * Management of sales and performance objectives for five call centers * Implemented a call monitoring and review program to reduce customer support calls and customer service complaints * Established and implemented marketing campaigns * Directed multi-media advertising vendors and weekly media purchases * Managed call routing platform partners in real time, directing calls to the most productive call centers to increase profitability * Created and implemented workflow procedures to reduce operating expenses * Researched and set up new call center partnerships

hostess

moz buddha lounge

2008-10 - 2011-4 · 2 yrs 7 mos

* Successfully managed the preparedness, organization and positive dining experience for up to 275 guests per shift * Coordinated and implemented seasonal and special events and entertainment * Filled in as wait staff or bartender to assure customer satisfaction at all times

party coordinator, party and activity host

bright child

2005-6 - 2008-10 · 3 yrs 5 mos

Assistant to the directors, set managers, & talent for multiple TV shows and movies shot on location - Booked and managed high volume birthday parties and special events for groups of up to 50 children, plus their parents and guests, through structured party events including meals, gifts, games, songs, and various entertainment activities