kelly woods

* Administered employee pension program and assisted with the conversion from a defined benefit to a defined contribution plan * Administered employee benefits plan including STD and LTD claims * Responsible for employee recognition plan * Assisted with employee relations with both unionized and non-unionized staff * Assisted with performance reviews and administered annual increases for approx. 450 staff * Organized staff events and company outings * Processed WSIB form 7's, conducted health and safety investigations and assisted with return to work plans * Processed termination paperwork including exit interviews

* Full cycle recruitment including placing ads, screening resumes and interviewing * Helped design, organize and execute new employee orientation including AODA and bill 168 legislation * Updated employee personnel files, manuals and literature * Created and updated Job Descriptions * Benefits Administration * Researched and updated health and safety requirements to ensure compliance * Liaised with managers and department heads to ensure completion and accuracy of employee data

* Responded to incoming and outgoing calls forwarding them if necessary * Provided general information to the public * Updated company databases and electronic files * Assisted in training new customer support agents

* Answered phones, emails, issued security cards, general enquiries * Handled Incoming/Outgoing mail * Liaised with contractors for maintenance of buildings * Use of Microsoft Outlook and Microsoft Word * Entered and monitored tasks using remedy Software

* Performed a legal search of contracts including IT, property and procurement * Organized and uploaded information into contract database * Performed gap analysis of approximately 200 software and hardware contracts over a 3 month period to assess completeness and accuracy

* Respond to telephone, in-person or electronic inquiries * Send and receive messages and documents using fax machine or electronic mail * Process incoming and outgoing mail, manually and electronically * Maintained and prepare mailing lists, electronic files and databases * Provide general information to clients and the public

* Recorded and maintained accurate records * Responded to telephone, in-person or electronic enquiries * Sorted, processed and verified release forms * Restocked and displayed merchandise

* Answer employee queries related to payroll, benefits, compensation and engagement * Employee relations including but not limited to performance management, coaching managers/employees, risk assessment * Coach managers on performance reviews and delivery * Use data and customer feedback to partner with COEs to improve offerings * Provide coaching to all contractors on the HR Connect team. * Lead payroll “work-out” project. Process changes resulted in saving approx. 30 hours of unnecessary work per year