Kelly Tang

- Developed and monitored a comprehensive KPI framework for DSP performance, processing 1.37M+ parcel data points. Conducted weekly variance and root cause analysis on compensation costs and penalty ratios. Identified structural loss factors and provided senior leadership with data-driven insights that optimized resource allocation and operational efficiency. - Acted as the core analytical bridge between Frontline Operations and Corporate Finance. Resolved complex billing anomalies and managed the end-to-end appeal process for DSPs. Facilitated cross-departmental alignment on financial settlement strategies, ensuring that weekly performance reporting reflected real-world operational constraints and supported strategic decision-making. - Engineered a robust validation logic for penalty systems, specifically targeting delivery fraud and non compliance. Secured $250k/month in cost recovery by implementing preventive controls that accurately captured vendor violations. Proactively identified "no-payment risk" scenarios and audited POD (Proof of Delivery) compliance to mitigate bad debt and financial leakage. - Leveraged Excel VBA and Power Query to automate the reconciliation of B2B/B2C financial settlements, achieving 100% data closure and eliminating manual entry errors

• Designed product quality checklist to guide inventory valuation and optimize markdown strategy • Built pricing model using online retail scraping and competitor benchmarking • Generated local traffic via targeted social posts aligned with demand-side seasonality

- Diagnosed operational bottlenecks and guest pain points across 3 Airbnb listings using data analysis and guest interviews, identifying top booking drivers (cleanliness, space, safety, convenience, price). - Designed and executed targeted operational improvements—including check-in/out workflows, and follow-up messaging—that boosted guest satisfaction and review ratings, enhancing overall listing performance. - Re-engineered listing presentation through strategic copywriting and visual optimization, highlighting unique property value propositions to increase engagement and conversion potential. - Recommended and implemented room layout and staging adjustments informed by guest behavior and perceived value, directly aligning property features with market demand and revenue optimization. - Delivered actionable, measurable insights that informed future scaling strategies, demonstrating ability to translate operational data into business growth opportunities.

- Incorporated communication skills, such as teaching by asking questions, metacognition and learning theory knowledge, to help over 50+ tutees weekly and foster independent problem-solving skills in drop-in group tutoring sessions. - Focused on continuity of progress and adjusting explanations for diverse learning styles to assist 4 long-term individual tutees in achieving desired grades.

Bachelor of Science in Managerial Economics, Minor in Philosophy (logic emphasis) GPA 3.968 | Highest Honors | Departmental Citation Award Relevant Coursework: Portfolio Optimization (Investments), Econometric Forecasting, Operations Research, Macroeconomic Theory, and Formal Logic for Decision Analysis