kelly lim

This is an App Developing company which owned by myself and 6 other partners --- we're hoping for a fun, convenient and happy life, so we create it! First & On going App: U Drive -- a carpool system for Uni student, share the cost and make new friends!

Working holiday for 6 months in New Zealand, as a road-tripper/ Kiwi & Blueberry picker/ Apple packer. Enjoying my traveler life in photo shooting, hiking, meet new friends from worldwide. Traveling made me a better person-- easily adapt to new environment and enjoy every moment regardless it's up or down.

* Travel overseas to purchase beauty/ fashion/ seasonal products and resell it in local market. * Online advertisement to promote our products. * E-commerce marketing strategies on Facebook, Insta, or other online platform. * Pre-sale and after-sale service. * Logistic (delivery) arrangement. * Copywriting to attract target users.

* Worked as part-time Property Agent in KL & Selangor area. * Cold-calling on listing (landlord). * Online advertisement to promote listings. * Provide accurate information to clients, follow up, close sales, document preparation, key hand-over. * Pre-sale and after-sale service. * Strong positive personality to deal with both landlord and tenant / buyer.

* Handling sampling events/ roadshows/ weddings and different kind of private events. * Merchandising (FMCG field such as Nestle, Unilever products). * Hiring, Training to event crews & promoter. * Sales Report to clients. * Setup & Dismantle arrangement. * Event's Proposal preparation.

* Handle in-coming calls and at the same time handle incoming email, multi-tasking required. * Understand the case, provide solutions to customer based on different scenarios. * Negotiate with the hotels for better outcomes to reach the highest level of customer satisfaction. * Negotiate with Superior for certain level of compensation if necessary.

* Liaise with clients & suppliers * Tasks arrangement before, during, and after event. * Recruitment & interview for part-timer (for certain function) * Understand the event's purpose and exceed client's expectation. * Reporting (sales report, survey report and etc) * Proposing (creative ideas in proposal to attract client) * Projects Completed: * Panasonic HD Launching Roving Roadshow * F&N "Low-Cholesterol Lifestyle" Roadshow * Eu Yan Sang "Thankful Month" Roving Team * International Food Expo 2013

* Supervision of counters (sales, staffs, stocks) * Daily and weekly sales report * Provide knowledge to customer * Hit sales target * Training for sales assistance

* Part-time (3 days a week) * Sales Consultant of massage products * initiative to approach customer * product demonstration * consistently hit sales target * follow up with customer to gain new sales.

* Handling higher level of Customer Complains (Legal threat/ social media threat/ Government or Consumer Authorities threats). * Respond to the authority as well as negotiate with customer with satisfactory resolutions, in order for them to withdraw complaint. * Monitoring company Google Playstore reviews & Apple store reviews. * Monitoring social media network (Eg: company facebooke), reply to comments/ messages with well manners. * Monitoring complaint sites which are related to company (Netvibes, Tripadvisor, Truspilot.com, complaintsboard.com and etc.) * Monitoring reviews/ feedback that submitted by customer through survey form. * Reach out to the customer with proper resolutions. * Reporting and tracking every social media cases/ reviews/ threatened cases/ tasks by daily basis. Keep the data updated. * Retain customer loyalty, remain company reputation and reduce company loss with win-win resolutions.