Kelly L.

- Advanced Automation & Scripting - Tier 3 Technical Support & Escalation - Project & Integration Management - Vendor & Client Liaison - Process Optimization & Team Mentorship

- Responsible for the end-to-end implementation and technical support of enterprise security and monitoring solutions. Specialized in Endpoint Security, Privilege Access Management (PAM), and Network Performance Monitoring. - Security Implementation: Deployed and configured SentinelOne EDR for ransomware protection and Delinea PAM for privileged credential auditing and security. - Network Visibility: Implemented SolarWinds (NPM, SAM, NTA) to optimize bandwidth utilization, hardware performance tracking, and real-time troubleshooting. - Technical Support & Operations: Provided specialized support for LogRhythm & Splunk SIEM, Database Encryption (Ciphertrust), and Service Desk applications. Resolved complex issues related to capacity planning, log monitoring, and compliance. - Client Enablement: Designed custom dashboards and reports to meet specific customer requirements. Created comprehensive technical documentation (UAT, diagrams, SOPs) and conducted user training sessions.

• Analyze and identify alerts for true positives and provide mitigation solutions. • Conduct a thorough review of policies and product security features to protect customer information. • Develop good communication between supervisors and assist them by consolidating reports. • Guide and assist team members to decide the appropriate solution and procedure. • Escalate compliance violations and communicate deadlines with customer support to ensure issues were fixed on time. • Provide insight and documentation to streamline workflow and training for the team.

• Create and implement database designs and data models to minimize the time needed for manual information retrieval. • Develop Access databases to handle customer and employee data. • Provide timely customer support to ensure customer satisfaction by answering questions and fulfilling requests. • Deliver onsite technical support for a team of 10. • Assisted in the 5th Malaysia Shenmo Cup Mental Arithmetic Tournament & Malaysia Mathematics Invitational

• Dissertation: "An Evaluation of SIEMs and SOC Tools, Technology and Process for Developing an Open-Source Log Monitoring and Threat Hunting Infrastructure" - Designed and implemented a security log monitoring tool with Elastic Stack in a virtual environment. • Coursework in Network Security, Advanced Cyber Security, Software and Systems Security, and Ethical Hacking. • Gain practical experience in security auditing and assurance, risk management (i.e., ISO/IEC 27001, NISTSP800-53) • Ethical hacking: Gain access to systems through SQL injections, NFS vulnerabilities, etc. and provide correlating solutions. • Minor in Biometrics for Security, hosted a seminar about gait recognition for an audience of 30 • Software Security: Learned of anti-virus methods, types and classifications of malware, and methods to develop encryption algorithm.

Studied the first year of Cyber Security before transferring to Staffordshire University. Learned basic Java, C programming, developing a database management system with MySQL, and Forensic Security tools and processes.