Kelly Doane

As the Global Director of Learning and Development at Dayforce, I spearhead the strategic direction and execution of comprehensive learning initiatives across multiple regions including NA, APAC, APJ, EMEA, and LATAM. My role involves leading a diverse team of learning professionals to design, implement, evaluate, and facilitate innovative training programs that are aligned to the organizations business objectives and enhanced employee performance. I collaborated closely with senior leadership to identify skill gaps and develop tailored learning solutions that supported career development and succession planning.

Senior Instructional Designer responsible for leading Instructional Design team in the development of physician-based Electronic Medical Record (EMR) software learning curriculum.

Instructional Designer assigned to Philips Healthcare Clinical Informatics client. Responsible for the development of training material supporting the international launch of a Saleforce.com platform for global market.

A proactive member of a cross-functional team of training development specialists responsible for the design, development, delivery, and maintenance of technical and educational documentation, and training programs, relating to product releases across multiple software lines.

Corporate Technical Trainer responsible conducting on-site, web-based, and classroom training sessions using a variety of principles and techniques while continuously evaluating training effectiveness to ensure customer satisfaction.

Assistant Supervisor, Technical Support in high volume call center for medical billing software startup company.

• Technical support representative in high volume call center whose responsibilities included providing knowledgeable technical and functional in-depth troubleshooting guidance to external clients in a prompt and courteous manner. • Researched and relayed technical resolutions and software fixes by acting as a client liaison to Quality Assurance and Development departments voicing client workflow suggestions and recommendations for the enhancement of the software. • Remain current on all software iterations, enhancements, and versions that affect the everyday functionality of the program to ensure high quality customer satisfaction.