Kelly Brown, MS-HRM

Develop and implement standardized recruitment process and operating procedure. Act as a strategic partner to executives and senior leadership as talent subject matter expert. Execute creative recruiting plans to attract top talent in varying areas (program staff, administration, executive leadership, etc.) Manage full-cycle recruitment process from application to first day onboarding. Administer the Employee Referral Program. Research and draft job descriptions, prepare job advertisements. Manage vendor relationships with ATS, Background Check, and other relevant partners. Pull reports on key metrics and provide analysis to senior leadership. Manage new hire and annual trainings for employees in Learning Management System. Perform routine compliance audits, including EEO and I-9. Assist in Open Enrollment and benefits selection process with vendor. Respond to information requests for employment and payroll verification. Maintain HR physical and digital files, and spearhead conversion to all digital files.

Contract with Ivoclar via Imagine Staffing. Manage pre-employment process, including criminal history screening, employment and education verification, drug testing, etc. Execute employee change of status procedure, such as promotions, title, and reporting changes. Oversee employee records management and perform periodic audits of electronic and paper personnel files. Administer annual DMV reporting process for company drivers. Manage communications on behalf of the People & Culture department, specifically surrounding employee engagement initiatives. Assist in coordination of employee engagement events, such as Lunch & Learn courses, reward and recognition programs, service anniversary and retirement celebrations, etc.

Act as strategic partner to hiring managers and business stakeholders. Develop creative recruiting plans to attract top-tier candidates. Source qualified talent based on job profiles and necessary skillsets. Advise stakeholders on job offers based on candidate profile, market, and pay equity. Strategize with sourcing partners on critical and hard-to-fill positions. Extend and negotiate offers with candidates. Consult with Global HR and Compensation partners to create attractive offer packages. Reporting via Excel on various KPIs and requisition management. Administer training for newly onboarded recruiters across the North America region. Present with HR Learning & Development team on Career Mobility sessions. Lead Inclusive Hiring training for North American hiring manager population.

Partner with recruiters for all aspects of recruiting and onboarding process. Schedule varying types of interviews between candidates and interview panels. Draft and send official offer letters. Utilize HRIS to create hire record and onboard candidates. Complete employment verification upon candidates starting with company. Develop and deliver training to department on Canada hiring and onboarding standards. Facilitate new hire and refresher trainings on end-to-end processes. Change management for transition to Workday and ServiceNow platforms.

Contract with Citi via Collabera. Partner with recruiters for all aspects of recruiting and onboarding process. Schedule varying types of interviews between candidates and interview panels. Draft and send official offer letters. Utilize HRIS to create hire record and onboard candidates. Complete employment verification upon candidates starting with company. Develop and deliver training to department on Canada hiring and onboarding standards. Facilitate new hire and refresher trainings on end-to-end processes. Change management for transition to Workday and ServiceNow platforms.

Lead recruiter for Quality Assurance, Customer Service, and Office Management departments. Conduct initial candidate interviews to evaluate qualifications. Administer assessment testing to Quality Assurance candidates to gauge skillset for role. Refer and schedule candidates for stakeholder interviews. Extend offers to candidates. Manage onboarding, employment verification, and new hire training. Assist in management of the recruiting department, including training new recruiters. Change management for new and updated department processes. Performance management, including analyzing performance metrics against KPIs.

Partner with department heads to determine staffing needs for field inspector regions. Conduct initial candidate interviews to evaluate qualifications. Refer and schedule qualified candidates for business stakeholder interviews. Extend job offers to finalist candidates. Work with hiring managers to onboard and start new hires. Develop new department structure for growing recruiting department. Create standardized recruiting process and procedures.