kellie graves-carreon

information technology training coordinator

About

Experienced hire with skills in Business Process Development, Customer Support, Technical Writing, utilizing Functional and Technical Detail Design Documents, Tiers 1 and 2 process and staff development,Training Development and Delivery (E-Learning, Classroom, and Blended), Cultural Change Management, Learning Management System Administration and Support. Intrigued by opportunities to learn new software. Experienced in learning new software in order to provide the necessary materials, training or services.

Country

united states

City

austin

Industry

individual & family services

Skill

training, customer service, e learning, program development, microsoft office, technical writing, editing, social services, testing, case management, quality assurance, online research, business process improvement, powerpoint, microsoft word, training course development, workshop facilitation, sdlc, instructional design, change management, data analysis, data collection, blended learning, moodle, microsoft excel, youtube, learning management systems, bmc remedy, html, captivate, meeting facilitation, robohelp, adobe professional, childrens program planning, softchalk, gap analysis, software release documentation, snagit, closed captioning, help desk training and support, instructor led training, staff development

Experience

e-learning specialist lms functional lead

texas department of family and protective services

2015-8 - 2019-5 · 3 yrs 10 mos

software product technical writer

accenture

2015-6 - 2015-8 · 3 mos

Review/interpret/extract data from detail design documents, edit instructional guides and release documents to meet plain language and active voice standards, work in conjunction with SDLC. Transitioned from Client Support to Baseline Product Team.

instructional designer

accenture

2013-5 - 2015-6 · 2 yrs 2 mos

Business process specialization. Supported end users during application development: Training Development/Delivery/Facilitation, Tier 1 Help Desk Support/Trainer (familiar with Problem Investigations, Remedy template setup, SLAs, Master Ticket process, user information management). Provided Quality Assurance. Contributed to and lead process development, improvement and documentation. Interpreted functional and technical information as needed to develop user instructional materials. Contributed to and participated in cultural change efforts. Designed Blended Learning program for new hire development and continued support for staff development. Liaison with main project as needed. Transitioned from Client Support to Baseline Product Team.

library assistant

victoria public library

2008-8 - 2012-12 · 4 yrs 5 mos

Using Windows Moviemaker developed wrap-up and thanks movie for Summer Reading Program  Assisted patrons with use of computers, microfilm, printers, copiers  Develop online Subject Guides for library website  Developed Wellness Newsletter for City of Victoria intranet for two years  Developed brochures, calendars and other materials for in-house advertisement of programs  Organized events with external partners  Continue to plan and implement children’s programs to general public and children with special needs  Respond to patron reference/information requests  Facilitate class in basic sign language using DVDs, books, and games

trainer v

texas department of family and protective services

2000-5 - 2006-12 · 6 yrs 8 mos

Training Analysis, Development/Delivery/Facilitation, Interpret Design Documents, Tier 2 Support, Train-the-Trainer, Develop/Test Webhelp, Data Administrator Training Environments, Technical Writing, Release testing, identify and request system improvements, User testing and troubleshooting, workaround development. Participated in and contributed to cultural change efforts.

cps investigator and intake

texas department of family and protective services

1994-3 - 2000-5 · 6 yrs 3 mos

Investigations, Hotline, Crisis Intervention, Courtesy Visits/Removals, Court Documentation/Testimony, Assessments, Peer Training, Volunteer Training, Referrals, Prioritization

nutritionist

peace corps

1990-1 - 1991-1 · 1 yr 1 mo

Community Health Worker/Nutritionist

information technology training coordinator

texas department of family and protective services

2019-5 - Present · 7 yrs 5 mos

This role entails a range of adult professional development related activities including assessing, developing, facilitating, delivering or recommending outsourcing to meet staff training needs for DFPS IRM.