kellie bright

* Achievements: Improved show up rates by 40% by conditioning candidates Doubled the employee count Exceeded budget targets * Full cycle recruitment * Workforce management * Scheduling 50-100 employees * Conduct performance counselling, feedback discussions * Prepare employee contracts * Weekly payroll 50+ employees

* Achievements: Recruiting in a fast paced start up environment, hired; Junior Developer, Digital Marketing, Sales and Customer Service roles. Developed a plan to hire 10 people for a brand new contact center, executed the plan successfully; hired 10 people for the Contact Center. Created structured training plan and training materials for the Contact Center and delivered the training to new recruits. * Full cycle recruitment (CV screening, phone screening, interviews, offer letters) * Onboarding * Procure and implement HR software * Develop strategies for learning and development * Procured and implemented Bamboo HR software

* As a Customer Banking Specialist and Relieving officer I looked after customer service and telling area of the bank managing the staff and assisting branch manager with managing duties. Key Responsibilities: * Customer service duties- Serving customers face to face and over the phone solving their banking needs. * HR reporting- reviewing absence, labour reports and rosters using PeopleSoft HR * Staff coaching and training- helping others further development essential skills to succeed in their role, and training new employees. * Supporting the branch manager- manager the branch ensuring all runs smoothly and dealing with customer feedback. * Cash handling skills- give cash to customer ensuring they get the correct amount and balancing at the end of the day with no discrepancies.

* As a first assistant I am responsible running two primary systems and supporting the store manager to achieve set goals. * Crew training management- managing crew trainers to train new staff that worked in front counter and the kitchen. * Development of the training system, ensuring that it was effective and efficient training new staff members and developing the skills of existing staff. * Inventory Management- processed weekly orders for all frozen, refrigerated and dry stock ensuring we had enough for the restaurant to run on. * Rostering- completing manager roster month in advance catering to all annual leave requests and ensuring we had enough staff on for the busier periods. * Managing restaurant and up to 30 staff on shift

* Achievements: Simplified recruitment tracking to include valuable data for KPI analysis. Improved background screening from 40% to 80% completed before employee start date. Supported 4 HR functions and 10 HR team members Helped with developing Management training with external consultant (learnt about presenting training) * Recruitment Administration (Job description, Advertisement writing, Agency briefings, Interview set up) * Operations (Background screening, draw up contracts) * Learning and Development Administration * Support all HR functions * PA to HR Director