Likith Kella

Designed and developed Canvas Apps and Model-driven Apps to streamline field operations and customer engagement, enhancing operational efficiency. Automated complex approval workflows with Power Automate, slashing manual processing time by 40% and optimizing business processes. Configured and customized Dynamics 365 CRM modules for effective case management, including entity relationships and business rules in Dataverse. Developed custom C# plugins and workflows to extend standard business logic in Dynamics 365. Created role-based Power BI dashboards integrated with Dataverse, delivering real-time insights to executives. Integrated Power Platform apps with SharePoint Online, Outlook, and Microsoft Teams to boost team collaboration. Built custom connectors for seamless integration between Dynamics 365 and third-party systems. Managed deployments via Azure DevOps pipelines, ensuring robust ALM and CI/CD practices. Led data migration from legacy CRM to Dynamics 365 using KingswaySoft and SSIS. Implemented security roles and governance in Dataverse to maintain data protection and compliance. Collaborated in Agile ceremonies, delivering incremental value through sprint planning and retrospectives. Created documentation and training materials to promote user adoption of Power Platform apps. Provided production support for Dynamics 365 and Power Platform, ensuring high uptime and quick resolutions.

Configured Dynamics 365 entities, forms, and views to support customer service operations and improve response times. Designed business process flows for lead-to-opportunity conversion and case resolution in Dynamics 365. Automated notification and escalation workflows using Power Automate, streamlining communication and reducing delays. Developed Power BI dashboards for sales forecasting and customer retention analysis, enabling data-driven decisions. Customized Dynamics 365 with JavaScript and web resources for client-side business logic enhancements. Built plugins and workflows for advanced data validation and record assignment scenarios. Implemented security roles and field-level security to align with governance and compliance policies. Assisted in ETL processes and data migration using SSIS and Dataverse for seamless transitions. Coordinated with QA teams for integration and UAT testing, ensuring smooth go-lives. Supported Dynamics 365 integration with Azure AD and Office 365 for secure authentication. Delivered end-user training and knowledge transfer to empower business teams. Participated in Agile sprints, refining requirements with product owners for iterative improvements.

• Built Canvas Apps for HR and IT support workflows. • Automated approvals and data entry using Power Automate. • Developed basic Power BI reports for business operations. • Configured Dynamics 365 forms and entities for pilot projects. • Supported senior developers with C# plugin development. • Participated in requirement gathering, documentation, and training.