Theresa Ikelly

Aided service users in daily activities such as washing and dressing, ensuring constant safety and effective care. Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance. Ensured safe, secure living conditions for service users, reducing risk and common home care hazard while enhancing quality of life. Improved service users' daily lives through compassionate conversation, empathetic care, family and community socialisation. Empowered vulnerable individuals to retain maximum independence through targeted care. Charted daily observations of input and output, mobility activity and eating percentages to aid continued client assessment. Assisted in all aspects of personal care, retaining comfort and dignity.

Greeted customers promptly and professionally, providing friendly, knowledgeable assistance. Maintained reception area in orderly manner to provide visitors with positive first impression of company. Planned itineraries for guests. Responded to telephone enquiries from clients, vendors and members of public. Expertly handled complaints and recorded customer feedback to enhance client experience. Processed and prepared documents, including memos, correspondence and travel vouchers. Assisted administrative staff with special projects using file management skills. Provided critical administrative support to 50 co-workers. Resolved minor customer issues, requests for information and escalating complex problems targeted at the line manager. Answered 100+ telephone calls per day, compiling detailed notes and promptly forwarding as required. Coordinated maintenance services to achieve fully-functional office space. Provided clerical support to company employees, including copying, faxing and file management. Collected and distributed incoming mail, employing strict confidentiality throughout. Delivered front of house duties in a warm and professional manner.

Issued visitor and contractor passes and recorded visits on security system. Kept reception area clean to project a positive image of the organisation. Resolved issues swiftly and efficiently in a friendly, supportive manner. Attended Media Tours on flexible shifts and transcribed pre-recorded interviews. Assisted in editing news stories for the Ministry's weekly bulletin. Wrote special columns for the National Youth Service Corps(NYSC) Press club annual magazine.