Kelebogile Patricia Mokwena

Portfolio Management: Overseeing a diversified portfolio of business clients, ensuring retention, growth, and profitability. Client Relationship Building: Developing strong, trusted partnerships with business owners and key decision-makers, offering proactive financial insights and advisory support. Credit & Risk Assessment: Conducting in‑depth financial analysis, evaluating credit applications, structuring lending solutions, and managing portfolio risk in line with governance standards. Strategic Business Support: Identifying opportunities to optimise clients’ financial structures, improve cash flow, and support expansion through specialised products and services. Solution Delivery: Collaborating with cross-functional teams to deliver integrated business banking solutions, including working capital, asset finance, transactional banking, investments, and digital tools. Market & Industry Insights: Staying informed on economic trends and sector developments to provide relevant, forward‑looking advice to clients. Relationship Expansion: Driving acquisition of new business clients and acquiring main banking through cross‑selling and value‑adding engagements.

Analyse credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship. Ensure that there is year on year revenue growth versus budget for team portfolio. Achieving the delivery of exceptional customer experience. Manage the growth of active customer account base to increase client base. Maximise Business Portfolio cross sell opportunities and strengthen client relationships. Convert identified leads into successful sales. Ensure effective data management by ensuring expired limits are attended to against set targets. Prepare credit proposals for review by the credit product house.

Assist with portfolio growth through sales and acquisitions of new clients Provide financial solutions to clients within the business offering Engage clients on a regular basis to understand their constant financial status needs and changes Provide transactional banking services Get clear understanding of financial statements, balance sheets, income statements and cash flow in order to better solution for the different client base Assist Wealth Advisor with complex personal as well as juristic financial structures Be able to provide clients with a family banking solution and value proposition Be able to assist clients with risk and investment management as well as trust and estate planning Collaboration with business units and product houses in order to be able to service clients efficiently Always maintain high profitability for the portfolio Be able to deal with clients in a professional manner and always provide timeous feedback Be able to deal with structured home loans as well as complex lending for both individuals and businesses

Client Support - Assisting clients with daily banking transactions. Data analysis - Servicing an average of 50 clients a day. Liaising with Private Bankers in order to cross sell products for the betterment of FNB Private Wealth and RMB Private Bank clients. Achieving customer satisfaction across all aspects of banking while educating clients about digital banking and more efficient ways to bank.

Duties of a Service and Distribution Advisor are: Source new business applications for the Government employees' medical scheme (GEMS). GEMS client servicing. Attend Wellness days to provide member education through presentations.

The duties of the Assistant Financial Adviser are to: Provide advice and financial services to existing and prospective clients of Discovery Life and the Discovery group as directed by the supervising Financial Adviser Assist the Financial Adviser to whom he/she has been allocated to market and sell the policies and products Attend all meetings, seminars, training and launches scheduled during office hours

A Financial Advisor para-planner has the following four main roles: Preparing and maintaining the client file – collecting the client’s quantitative detailed information required to compile a financial plan. Preparing recommendations for clients – identifying areas for financial planning, developing solutions to meet the client’s needs, preparing information for analysis by planner as well as preparing the draft recommendation reports to be discussed/ signed off by planner. Implementing recommendations – preparing suitability letters in accordance with the agreed recommendations, completing application / proposals forms, ensuring that all compliance paperwork is in order, implementing changes to clients’ investments as instructed Client review – acting as the main point of contact and dealing effectively with queries from clients and other parties through effective communication, establishing strong relationships with clients and attending client review meetings with planner if required, organizing future planning meetings with client, reviewing investment portfolio, asset allocation, risk profile etc. Over and above the roles explained, the Para-planner does cold calling to source new business to add to the continuity and success of the business; 8 new leads need to be submitted each month.

A Brand Ambassador had the following tasks: To publicize and promote the company brand To recruit new clients (students) for accommodation Service and retain the existing client base Assist prospective clients with online applications, attend to online queries, assisted with administration tasks such as data capturing and sending SMS notifications to students