Keith Stolte

Electrical & Lighting, Hardware Departments, Plumbing & Bath, LOT Associate: Store Operation Support, Process Improvement, Customer Service and Support, Sales, Merchandise pack downs (Bays and SKU's), Safety, Store Readiness Checklist (SRC).

COMMUNITY MANAGEMENT RESPONSIBILITIES • Assist with preparation of and participate in annual and general meetings, including mailings and notices • Assist in performing property visits • Manage vendor proposals, contracts review and renewal, and prepare bid comparisons as required • Manage architectural requests and approvals • Maintain and understand all documents, Rules and Regulations, and conduct legal research as needed • Coordinate with other employees such as janitorial, maintenance, administrative, and others • Answer routine questions from and troubleshoot issues with owners, tenants, guests, staff, and vendors • Recommend risk management and insurance professionals to boards • Manage maintenance request from homeowners and board • Collect all lnvoices and code for payment, and follow-upon monthly assessments due • Attend Board meetings, take notes and prepare meeting minutes for Board review and approval and record in CommunityPro®; provide to division leader as required • Provide board and homeowner training on CommunityPro®

Supervision of Associations, coordinating with Board of Directors, Vendors, and Sentry Home Office. • Sustain maximum client satisfaction by meeting the needs of each assigned Board and Community • Attend, prepare for and participate in annual and general meetings • Manage vendor proposals and contracts, risk management, insurance, and maintenance and architectural requests and approvals • Coordinate employees such as janitorial, maintenance, administrative, and others • Collect all invoices and code for payment, and follow-up on monthly assessments due • Liaison between association boards and legal counsel • Prepare manager reports and financial summaries to boards • Manage the onboarding and exit of associations The Portfolio Manager (PM) is responsible for the day-to-day facilities maintenance of the associations they manage. The PM is responsible for coordinating with the corporate office departments of Accounting and Support Services in order to respond to the requirements of the association board of directors and the needs of each individual community. The PM is expected to embrace the honor to serve our communities, as well as demonstrate kindness, professionalism, and timely resolution in every interaction. They will also abide by the Sentry Promises made to our board members, homeowners, and fellow employees. ADMINISTRATIVE RESPONSIBILITIES • Maintain an organized filing methodology • Serve as liaison between association boards and legal counsel regarding covenant violations • Prepare manager reports and financial summaries to boards on a monthly basis • Manage the onboarding and exits of associations • Respond to requests, emails, and calls in a reasonable amount of time • Provide written reports to boards regarding site visits • Coordinate with collections Department to ensure effective assessment collection and follow the collection Policy adopted by the Board • Review late notices and A/R reports with regard to ongoing delinquencies

CUSTOMER SERVICE RESPONSIBILITIES • Document, submit, and coordinate insurance claims on associations' behalf • Identify physical assets associations are maintaining • Identify and record violations of association governing documents • Assist in the implementation of enforcement policies as directed by the board • Develop and implement maintenance, repair, and replacement programs approved by board • Project coordination • Assist the board in developing rules and regulations • Sustaln maximum client satisfaction • Serve as a helpful expertin exceeding customer expectations on a regular basis • Support management team in delivering the cadence of communication

TBS - Technology Business Services Business Relationship Manager - Acquisitions . Establish partnerships with both business and IT for the use of providing efficient execution of technology support service value adds allowing business to remain focused on business and operations . Develop partnerships helping to create IT value add to the business and operations . Share ownership for business value results by providing IT support services to business . Own both horizontally and vertical business and operational partnerships and serves as a single point of focus, working to converge IT functions to one or more lines of business or value streams . Leading as the interface between the BRM's function and business partner to stimulate, surface, and shape business demand and ensure the potential business value from those assets and capabilities is captured, realized, communicated, and recognized . Ensure business value realization and optimization, from value plans through consultancy, business case development, managing expectations, and identifying opportunities to add value using technology support services . Ensure project and initiative progress, including consistent and effective communication. This includes managing escalation and avoiding risk as it relates to providing technology service support . Educate business partners about processes, roles, and capabilities of the Technology Business Services (TBS) support group . Measure and communicate business value realized with the Business and IT partners . Relationship-building establishing partnerships . Negotiating conflict and problem-solving to achieve positive outcomes . Lead change using positive and collaborative methods . Maintain credibility with IT, business, and operational communities . Set expectations with IT and business partners and effectively leverage governance for a positive partner experience . Influence and break down silos within an organization as well as across organizations

TBS - Technology Business Services Business Relationship Manager – Acquisitions Acquisitions: Developed Acquisitions framework / foundation for new M&A IT Team consisting of a Security Manager, Business Analyst, IT BRM, and End User Computing (EUC) lead dedicated to Acquisitions: . Developed Master Workflow Process with embedded hyperlinks to sub processes (Visio) and documentation . RACI (Responsible, Accountable, Consulted, Informed) comprehensive in-depth filtering (Excel) . Development of Master Repository framework for Document Templates, Master Documentation in MS Teams Channels . Provided Business Analysis Mentorship in the Acquisitions space, such as Business Requirements Documents (BRD), Change Control (Business Case Document – BCD), Project Intake, Planning Agreement . Gap Analysis – current state of Acquisitions. Documented current state in Master workflow as well as future state (evolving) . When Acquisitions Program and Project Management were dissolved assisted new Project Manager with jump starting understanding of current and “to be” process leveraging Master Workflow, Repository, and RACI . Identified key gaps related to Communications, Testing, and Training related to the IT Service Providers and helping to set Standards and Repeatable processes within their individual processes . Working with M&A IT team, Project Management, M&A Business Leadership, ITSM Operations - TBS - Technology Business Services Service Providers and Leadership to establish Acquisitions standards . Worked with Acquisitions Leadership to establish initial “Trust” relationships and to Communicate to them the “Transition Journey” they are about to experience in an effort to set Expectations and provide an escalation path when the normal transition support is not working as well as setting the foundation for developing enduring “Partnership” relationships after transition

. Coordinating with Support Teams establishing process standards, timing, dependencies, and risks in an combined team effort to improve processes, reduce / eliminate risks, and decrease timing . Assisted with identifying backlog and “long tail” Acquisition processes that were outstanding in some case 2 years . Assisted in Team efforts to understand Root Causes of the backlog and categorizing the types of Backlogs and if they needed to be a part of Acquisitions or handed off to standard projects (Business as Usual [BAU]) . Handled Escalation and Priority 1 (all hands on deck) incidents working with IT Support and Leadership and Acquisition Company Leadership . Helped develop Acquisitions Change Control and Steering Committee framework. BRM TEAM: . Developed Relationship Improvement Plan template (which was going to be utilizing SalesForce.com (in development) . Developed initial Relationship Strategy on a Page (RSOAP) . Assisted with moving from “Tactical” to “Strategic” partnerships with Business and IT . Assisting with BRM Identity for BRM team to present themselves uniformly throughout the enterprise . Worked with BRM Institute MBRM and CBRM (Master and Certified Business Relationship Management) Coaches to assist with the BRM team related to moving from Tactical to Strategic as well as the Acquisitions space and BRM roles and responsibilities. . Worked with BRM Team developing standard BRM tasks for both Acquisitions and BAU Business As Usual (all in the “Tactical” “Actions” realm) and approaching “Strategic” standards via Mindsets . Environment: Window’s 10, Office 365, Monday.com (minimal), VISIO, Outlook, MS Office 365, MS TEAMS, MS OneNote, SharePoint, MS Excel, MS Word, MS PowerPoint, Monday.com (minimal), ServiceNow (SNOW – minimal)

. At Ford Motor Company . BRMP certified: 2/3/17-Business Relationship Management Professional . Responsible for all North American Powertrain Operations New Model Programs IT Cost Studies engaging, Manufacturing Engineering, Manufacturing Business Office, Product Strategy Business Office, Program and IT Finance, Application Development IT, and Business IT. . Main responsibility in a Business Relationship Management role is to support and define the NA Powertrain New Model Program (NMP) portfolio from initial estimate through Program Approval . Coordinate New Model Program cost studies to determine what IT content in terms of enablers and infrastructure is necessary to support the requirements of the individual programs and then engages Delivery partners to provide scope, effort, and cost estimates to the Manufacturing Business Office for these studies RALLY Administrator-Agile, Kanban CLARITY Administration 5 yr Cycle Plan/Forecasting . As programs are approved for implementation (at Program Approval gate), transitions overall responsibility for delivery execution to the appropriate Delivery partner . Engaged as point of escalation (via Program Governance) for scope and cost issues . As programs complete the IT implementations, will participate in process reviews to identify Lessons Learned and Best Practices related to portfolio management processes. .Planning Member of the Ford IT Business Relationship Management Community of Practice (CoP) promoting the BRM role globally and engaging the new Standards Organization: Business Relationship Management Institute . Member of the Ford Communities of Practice (CoP) Leadership and Planning for Business Relationship Management and Business Analysis / Re-engineering and member of the Project Management Community of Practice . Developing and implementing Global Business Relationship Information / Intelligence Management System (BRIMS) - Business Intelligence System including comparative analysis and interactive reporting

2019- The BRM Council is an advisory group made up of BRMs from global enterprises affiliated with BRM Institute, all of whom have proven successes that envision a bright future for the discipline of BRM. The Council boasts a growing number of dedicated members and BRM Council leadership team. The BRM Council is committed to acting through valuable feedback from BRMs worldwide, in order to support emerging needs and further the BRM discipline based on the expertise of those who know it best. The purpose of the BRM Council is to provide members with an extensive toolkit and unrivaled fellowship to enrich the practice of Business Relationship Management and grow the global networks of BRMs assisting each other's success and the overall success of BRM as a discipline. Member of Communities of Interest: 1. Evolving Culture 2. Driving Business Value 3. The Great Lakes Region 4. BRM Tools 5. High Technology 6. Automotive 7. Senior Executive Engagement 8. BRM Institute Volunteer Opportunities 9. Manufacturing

http://brminstitute.org/ http://www.linkedin.com/company/2900626 Contributor / writer: BRM Contributor Network: Published article: "The Changing Landscape and the Future of Active Listening" BRMP Certified: 2/3/17 - Business Relationship Management Professional Ford Motor Company Liaison: (2013) Sub-Chapter Foundations Workgroup Advisory Committee (2013) Founding Member: This is a newly created organization to address the new Business Relationship Management discipline with a formal framework and certification process similar to the IIBA / PMI organizations i.e.: 1. Gathers and disseminates information on leading BRM practices – the BRM Body of Knowledge. 2. Provides a framework for active and aspiring BRMs to share experiences and exchange ideas. 3. Establishes and facilitates BRM education, professional training and certification programs. 4. Facilitates networking among BRMs to support their professional growth and enhance their career opportunities. 5. Conducts and promotes research in the BRM field. 6. Provides opportunities to participate in the promotion of the BRM profession. 7. Work Group Member for the Sub-Chapter Foundations Advisory Committee a. Global regional development definitions and design b. Sub-Chapter model and growth plan Sub-Chapter Foundations Workgroup Advisory Committee

Sales Support / Operations

Part of Leadership team focusing on global IIBA Chapter Technology changes and drafting a global communications strategy to better facilitate 2-way communications with the global chapters.

. BA Best Practices - BABOK - Business Analysis Body of Knowledge . Forming study groups for Chapter preparing for CBAP certification . Chair monthly meetings . Recommend and provide input to IIBA VP Professional Development and ideas / recommendations to be incorporated at the IIBA International level . Address gaps in training and capabilities not available today to the BA community . Identification of potential education providers . Share experiences to the entire BA community concerning: - Feedback on course quality and if it meets BABOK standards - Project work, experience reports, and BA success stories - Engaging Leading Authors and Educators in the Business Analysis space

At Ally Financial As a member of the Risk Management Basel II Operating Life Cycle Team responsible for spearheading project called "Bermuda Triangle"; working with the Architecture and Data Governance organizations to identify BASEL II indicators that will go into the "GEAR" tool as well as automate the data flow diagrams.

Providing support to the University of Michigan Medical Center Information Technology Group implementing Microsoft Windows 7 and concentrating on the Application Compatibility portion involving mostly clinical applications.

• Process Improvement concerning communications between HAP and the parent company, Henry Ford Health Systems and other providers with focus on end to end business processes which deliver value to customers / stakeholders • Process Improvement concerning Project governance / prioritization – aligning processes, people, and information together – taking a holistic approach to bridge organizational and technological silo’s • Enabling the business to respond to changing customer, marketing, and regulatory demands faster than the competition creating competitive advantage • Develop Project Charters and Project Plans for Business Projects (Insurance with 30,000 employees) • Issues / Risk Management documentation • Change Management, Status reporting • Schedule and facilitate meetings with various levels within/outside the organization • Create documents / messages that help influence executive decision makers to decide in favor of “the plan” • Document / track (costs), timelines, deliverables leveraging Clarity / Open Workbench staying on track, project progress, manage and deliver projects, control scope creep • Providing a flexible approach and solid business experience assessing • Environment: CLARITY, Open Workbench, SharePoint, Windows 7, Office 2010, Dell Paradigm, TriZetto Facets

Concentrations in COMPUTERS and INFORMATIONAL SCIENCES, HUMAN RESOURCES MANAGEMENT, and ECONOMICS (Macro/Micro) including Organizational Behavior, Statistical Methods, Labor Relations, Accounting / Managerial Finance, and Strategies and Policies

(Emphasis on Industrial / Applied, Developmental, and Abnormal Psychology – University Academic Honors) including Politics, Communications and Linguistics, Applied/Industrial/Abnormal/Developmental (Child Development and Gerontology), Statistics & Research Design (received a 4.0), Biology, Microbiology, Sociology, and Education.