keith thompson

In addition to BDM duties, I also established the direct sales process and systems and trained new advisers.

Financial Services Business quality review, complaints handling,

Joined The Lighthouse Group as a Compliance Supervisor, acting as a technical reference point and compliance support to over 30 member IFA practices located nationwide. This involved, business review, including mortgage advice, pre-sale checks of complex and higher risk business, compliance visits, complaints handling and general enquiries. Assessing the presentation and content of customers’ financial reviews to ensure that Network advice standards had been met. Suitability of any advice was then assessed against strict internally and externally set guidelines. Providing feedback to the appropriate adviser and supervisor and monitoring further action Induction training of new advisers to the network and attending Sales Team meetings in order to train in business quality and file standards, offer guidance, and introduce new procedures. I left this role at the end of my probationary period when made redundant due to a large reduction in network membership.

After joining an under-performing sales team, as a Financial Planning Manager, substantially increased the generation of fee income to my branch by contacting “orphan” clients and rebuilding relationships that had been neglected. Received an award at the annual sales conference in recognition of a 100% compliance record throughout 1998.

After joining the Prudential as a Financial Adviser I gained the full FPC certificate within 11 months. I reluctantly made the decision to leave after suffering from the PIA decision to twice remove the sales force from advising due to irregularities in the licensing process.

Before entering financial services, completed fifteen years successful service in the Royal Navy, achieving the position of Leading Rating and receiving an Admiralty commendation. Served onboard HM Ships APOLLO, ARK ROYAL, FEARLESS and INVINCIBLE and with 800 and 899 Naval Air Squadrons (Sea Harrier). Awarded the Gulf War medal in 1991.

This involves assessing past business sales to ensure that all FSA and company requirements had been met. The main suitability issues in these investigations were, fund recommendations in relation to the client’s attitude to risk, unnecessary “churning” of existing bonds and taxation issues surrounding age allowance and chargeable events. Once the results of each review were known, any clients whose cases may need remedial action were sent a “Fully Informed Letter”, the writing of which also forms part of the review.

* I was involved in the design and development of the systems used in the Unit’s Equity Release Dept. the unit offered a service to non-authorised network members who were unable to write equity release business. * The systems were all developed from “scratch”. * Developed and wrote the standard report templates, all reporting documentation and factfind. * Lead generation * Training of both advisers and compliance personnel on file quality standards * Case reviews * Assisted the networks’ account managers at adviser practitioner forums.

* I was involved in the design and development of the systems used in the Unit’s Equity Release Dept. the unit offered a service to non-authorised network members who were unable to write equity release business. * The systems were all developed from “scratch”. * Developed and wrote the standard report templates, all reporting documentation and factfind. * Lead generation * Training of both advisers and compliance personnel on file quality standards * Case reviews * Assisted the networks’ account managers at adviser practitioner forums.

* T&C Supervisor – This involves ensuring that all Sense ARs remain competent and up to date with current Network and Regulatory changes. Duties include: * Actively monitoring ARs utilising Key Performance Indicators * Conducting regular performance and development meetings in line with the Network T&C Scheme, providing feedback and identifying and agreeing action plans * Monitoring AR performance via objective observation of each of the key activities of the advisers role in line with Network procedures * Identifying and reporting on regulatory risks * Providing constructive guidance, feedback and coaching to ARs ensuring good practice and competent standards * Maintaining supervisory records for each AR * Conducting meetings and presentations on legislative and Network policy changes * Facilitating or conducting training on site for ARs as appropriate * Maintaining personal development in line with the knowledge requirements for the role