Keith L.

As COO at ALONE, I’m proud to help lead an organisation dedicated to supporting older people to age at home with dignity, independence, and connection. I work across our services and operations depts to build systems, teams, and partnerships that ensure ALONE can meet the growing needs of older people across Ireland.

Acting in a leadership role with accountability for several key functions across the organisation, providing direct management to staff members in areas of IT, Training & Development, Quality & Compliance, Risk mgmt, Impact & Evaluation.

The primary aspect of my role is to establish, maintain and enhance a robust technology infrastructure for the organisation. ALONE is growing and diversifying and as the I.T. Manager I align the technology requirements with the strategic vision and ensure ALONE has the technology to support our growth. I also manage and oversee ALONE’s compliance processes, ensuring that the organisation meets both its regulatory and non-regulatory requirements by providing support & advice to managers and staff regarding ALONE’s Quality and Compliance protocols. The aim of my role is to promote quality by design culture across the organisation to ensure continuous improvement, learning and best practices are followed throughout the organisation. Impact Measurement It was my responsibility to plan, develop, manage and integrate ALONE’s Impact Measurement framework to support social impact measurement, analysis and reporting

CRM Administration • Lead various projects to develop more robust & comprehensive Salesforce solutions • Gather and analyze business requirements for system enhancements to CRM • Complete Salesforce administration tasks to include creation and maintenance of Salesforce custom objects, approval process, formula fields, record types, page layouts, workflow business rules, and Salesforce configuration. Data management • Support all ALONE staff to comply with data management policies • Ensure quality data collection practices are in place which ensure accurate and adequate data is recorded • Enhance our Document Management processes and develop systems to improve knowledge sharing and collaboration in ALONE Data Protection • Manage GDPR compliance project • Raise awareness, educate and inform the company and employees on the importance of compliance requirements • Promote a data protection and data privacy culture • Assist with company-wide efforts to improve general data management and internal communications • Audit operational activities to assess for privacy-related risks