Keisha Danque

Provides high quality photographic services to clients with a focus on artistic and technical excellence. • Pricing and budgeting for jobs. • Maintaining photographic equipment. • Organizing and preserving traditional photographs and negatives as well as digital images for future use. • Creating and Maintaining client relationships and providing client satisfaction. • Marketing to potential clients. • Working with other local photographers to cover events.

Project Manager for implementing inventory asset tracking. Manage equipment repair and returns, purchasing and inventory control. Troubleshooting equipment issues, and problem solving. Provide phone technical support for equipment issues. Created Purchase Orders for technical and engineering equipment and supplies. Managed equipment procurement for new installations and Licensee sales. • Proficient with Sage and RedBeam applications • Inventory and asset tracking experience • Nikon trained repair assessment, general repair, and maintenance • Extensive purchasing and receiving experience • Experience with RMAs, parts returns and working with repair vendors • Proficient with vendor communications and relations. • Experienced in working with tech support and engineering teams to access ordering needs.

Supported daily retail operations and drove revenue increases though mindful customer service. Proven leader in sales of expanded customer experience through Annual Pass sales & Memberships. • Merchandising, Inventory Processing and Control. • Customer Service and Sales. • Leader in donations for Animal Conservation Programs.

Supported a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs. Drove positive revenue increases. • Daily Merchandising Tasks and Planogram Updates. • Warehousing and Inventory Control, 5S. • Asset Protection, Loss Prevention. • Performed in a variety of roles as needed to support store sales goals.

Drove patient satisfaction through effective and positive communication. Maintained practice standards using excellent customer & staff related service. • Maintained patient privacy through HIPAA practices & guideline. • Provide excellent customer service and satisfy patient complaints. • Check in and check out patients including entering dental and medical insurance information into dental software. Verified and coordinated insurance benefits. • Collecting payments from patients and processing credit cards, completed bank deposits accurately. • Sending mail and email correspondence to patients and doctors.

Drove customer satisfaction using excellent customer service skills. Met company productivity goals though efficiency and time management. Maintained a high volume workload in a fast paced environment. • Handling incoming calls within a call center environment, emails and paper correspondence from customers, agents and field office associates requesting information or service; providing that information once identity is established and taking steps to provide or coordinate service. • Responding to letters that provide requested information; processing loans, surrenders, fund transfers and allocation changes for variable products; providing policy histories; running illustrations and following up with customers and/or agents with appropriate information • Identifying and handling client complaint issues and reporting to Compliance Unit, and coordinating follow up as necessary. • Coordinate complex after-issue service requests with the production units, such as Insurance Product Services and Title and Claims.

Photographed homes and drafted rough floor plans for rental home interactive/virtual tour. Uploaded images and floor plans to post production team for finished product. Contacted customers for scheduling photo shot and home measurements.