keisha murphy

legal processing services analyst senior

About

Excellent analytical, communication and interpersonal skills; builds rapport and relationships with senior management, peers, and clients. My background includes skills in fraud, risk and investigation.

Country

united states

City

detroit

Industry

banking

Skill

customer service, banking, management, insurance, credit, finance, financial analysis, leadership, microsoft excel, microsoft word, risk management, sales, team building, training, portfolio management, property

Experience

investigative support risk analyst

north american bancard

2013-4 - 2014-1 · 10 mos

Investigating data sets and reports for next day funding merchants to identify potential fraud and risks to the business. Placing accounts on hold based on fraud analysis. Requesting documents and complete verifications for audit process. Complete audit and make decision and determination on releasing funds.

team lead

pioneer behavioral health

2003-2 - 2011-2 · 8 yrs 1 mo

claims adjuster

allstate

2011-2 - 2014-10 · 3 yrs 9 mos

* Research, analyze, and evaluate claims data for coverage determination, status disposition, and liability * Possess and maintain comprehensive understanding of Allstate’s business & productions of Michigan Personal Injury Protection Benefits/No Fault Law * Research, investigate, and identify trends in medical claims * Recommend special handling, such as independent medical exams, medical reviews and records reviews * Represent Allstate as the PIP subject matter expert on claim inquiries in attorney reviews, depositions, and litigation * Ensure adherence to and comply with Michigan Personal Injury Protection No Fault Law * Interfacing with internal and external stakeholders * Aforementioned investigation, identification, recommendation, and performance has resulted in the following: * o Claim closures * o Negotiated Settlements * o Recognition of Outstanding Customer Service Award * o Selection for 2012 Allstate Mentee Program

legal processing services analyst senior

comerica bank

2014-10 - Present · 12 yrs

* Review and interpret third party legal service response requirements. * Search and identify product type/case information relative to Comerica relationship. * Reach out to the appropriate parties to gather correct information for requested documentation on legal service. * Gather relevant data/documents and construct a response to the requesting party named on the legal service and prepare information/records for release. * Analyze and assign third party legal services such as garnishment’s, IRS and state levies to be reviewed and interpreted by other analysts. * Prepare balancing of the General Ledger account and manage database for reporting and compliance. * Accomplishments: Business Unit Recovery Team (B.U.R.T), completed successful disaster recovery testing. Involved in Systems Testing , Process Improvements and small Projects.