keisha edouard

* Builds and manages agency program relationships to develop knowledge of their business strategies, priorities and operations; documents agency system requirements based on program requirements and end-user feedback * Manage interaction of various technical and business stakeholders to collect current operational process and identify solutions to improve process throughput, including detailing current processes and documenting re-engineering efforts through automation * Provides input in defining process performance measures, determines data availability, advises on required measures and helps to define key performance indicators; helps to define reporting requirements * Assist with the development of Business Cases to support system enhancements, new functionality and/or replacement systems * Translates high level program requirements into functional specifications for the IT Services organization and manages changes to such specifications * Manage IT projects from initiating, planning, executing, control and close

Learning and developing an understanding of the agency program practices and work-flows to ensure successful integration of new processes and procedures by identifying opportunities for improvement of efficiencies and increased customer satisfaction. Understands the program needs and consults with partners and program leaders in helping to plan projects, programs and system changes. Undertakes relevant application vendor training; assist with the agency’s development and implementation approach by identifying training gaps, planning and developing curriculum for physicians, psychiatrists, program staff and Configuration Services team members Maintains technical knowledge of applications by reviewing and understanding enhancements released Partners with internal stakeholders to define technology skills gaps (via formal and informal methodologies) that will be the foundation to develop ad-hoc curriculum and documentation to address hot-button issues and learning opportunities

Student-operated agency created to support more than 100 clubs and organizations and the student body as a whole -Participated in employee recruitment and retention, staff development, mediation, conflict resolution, compensation, records management, policies development and legal compliance -Oversaw and managed a budget of $27,500, and implemented innovative training course for new recruits and supervisors

Worked on a daily basis with the mentally/developmentally disabled population to help foster independence in daily activities -Received award for Employee of the Month and Shining Star of the Month

Coordinated and supervised campus events and programs at Stony Brook University facilities under the Dept. of Facilities & Operations -Provided event planning and customer service for Event Coordinators for an average of 4-5 events weekly -Supervised Operations Assistants and Audio/Visual Technicians throughout events and programs Certifications Received: American Heart Association CPR/AED Certification Stony Brook University Event Manager Certification

Worked on a project aimed to create a database system and an electronic system for the paper-based standard operating procedures at Stony Brook University Hospital -Researched and reported system's problems that included mission-integrated use of information in a clinical, educational, administrative and research-based environment, data collection and distribution, regulatory compliance, information security and access.

Provide immediate telephone response to facilities in need of HHA coverage -Educate new HHAs on policies and procedures of company paperwork and job requirements -Help ensure safety and independence in a home environment

* Founded in 1869 as a home for abandoned children, The New York Foundling has continuously and conscientiously expanded its scope of programs to meet the changing needs of the communities we serve. The Foundling's diverse network of programs works interactively to provide care for families with multiple social, economic, medical, and psychological needs. We protect children from abuse and neglect * we help teen mothers and other overstressed parents to meet the challenges of parenthood * we help developmentally disabled people achieve maximum independence * we provide educationally-enriched child care and preschool * and we meet a variety of community needs in neighborhoods struggling with poverty, drugs, and violence.

Currently in session, exam scheduled Jan. 2016