Kehinde O.

As a Project Planner at Ardmore, I’m currently supporting the successful delivery of Hackney Gardens, a landmark residential and community development in East London. My role involves coordinating programme planning activities, monitoring progress, and working closely with project managers, engineers, and subcontractors to ensure that all phases of construction stay aligned with targets for quality, safety, and time. With a strong focus on collaboration and detail, I contribute to maintaining accurate schedules, identifying potential risks, and supporting proactive decision-making throughout the project lifecycle. I take pride in combining analytical planning tools with clear communication to keep stakeholders informed and projects running smoothly. Driven by a commitment to continuous improvement, I’m developing my expertise in construction planning and project controls while contributing to Ardmore’s reputation for delivering complex, high-quality developments across London.

Projects: - Project Poplar riverside: £100m+ (4 phases) - Project Clarendon: £100m+ (6 phases) - Developing and managing project schedules for multi-phase projects worth over £100m each, ensuring all activities align with the baseline program. - Leading planning efforts across all project phases, including design, procurement, construction, and handover. - Monitoring and reporting on critical path activities, progress, and risks to project stakeholders. - Providing detailed analysis of schedule variances and proposing recovery solutions to maintain timelines. - Preparing weekly and monthly reports with progress data, S-curves, and resource histograms. - Managing interdependencies across multiple project phases and coordinating with subcontractors to meet key milestones. - Conducting delay analysis and providing recommendations for claims and variations. - Ensuring adherence to health, safety, and environmental standards throughout the project lifecycle.

Projects: - Addiscombe Road - £43m - Barking Riverside - £125m - Greenwich Peninsula- £145m - Kodak- £90m - Providing planning support, general scheduling, and planning assistance to senior planners and project stakeholders. - Monitoring and producing progress reports, showing progress to date plus on-going forecasts. - Producing reports on project performance and highlighting areas of variance to the project baselines. - Monitoring and reporting on the critical path (CPM) and schedule performance of overall project plans. - Monitoring and reviewing key performance indicators such as schedule & cost performance. - Preparing weekly and monthly reports incorporating planning, resourcing, and progress data. - Preparing various progress analyses reports to depict current project status. - Producing S-curves monthly and resources levelling. - Ensuring strict budgetary control and forecasts are linked via reports, spreadsheets, schedules, and graphical data to inform the relevant sources of changes to the program and project plan. - Assessing the impact of change control and risks in terms of program key dates and deliverables. - Highlighting and reporting key milestones and critical path issues to the program. - Developing recovery programs and contingency plans to meet change objectives. - Providing a 4-weekly reporting commentary, attending project review meetings, and updating the program as required.

At Homesdale Roofing, I supported the planning, coordination, and delivery of various residential and commercial roofing projects across London. My role blended hands-on site work with project support responsibilities, offering me a practical foundation in construction workflows, health and safety compliance, and material management. Key Responsibilities: Assisted in the execution of pitched and flat roofing systems, including slate, tile, and felt applications. Coordinated material deliveries, site setup, and scheduling with suppliers and subcontractors. Interpreted technical drawings and scope of works to support accurate project execution. Monitored site progress and reported updates to senior site managers and office staff. Ensured compliance with site health and safety regulations and quality control standards. Key Achievements: Contributed to the successful delivery of 10+ roofing projects on time and within budget. Recognised for proactive problem-solving and clear communication between site and office teams. Developed a strong understanding of construction sequencing, site logistics, and client expectations—skills that later informed my transition into project planning.

As a Fraud Investigator at the Financial Ombudsman Service, I was responsible for conducting impartial investigations into complex fraud and financial crime complaints brought forward by consumers against regulated financial institutions. My role required strong analytical skills, attention to detail, and the ability to interpret financial regulations, customer data, and banking systems to deliver fair and balanced outcomes. Key Responsibilities: Investigated a wide range of fraud complaints including APP (Authorised Push Payment) scams, identity theft, and unauthorised transactions. Assessed evidence provided by both consumers and financial firms in line with relevant laws, industry standards, and FCA regulations. Delivered clear, well-reasoned decisions and recommendations in writing, balancing empathy for consumers with regulatory fairness for firms. Communicated complex findings to a non-technical audience, ensuring transparency and professionalism. Worked closely with legal, compliance, and casework teams to resolve high-stakes complaints efficiently and accurately. Key Achievements: Successfully resolved over 100+ fraud-related cases with a high accuracy and resolution rate. Played a key role in developing investigative strategies for new and emerging fraud trends (e.g. crypto scams and remote access fraud). Contributed to internal policy improvements on assessing firm liability in disputed transactions.

• Investigated and assessed information received from stakeholders and recording and distributing data internally and externally using Microsoft packages including SharePoint. • Supported the team to ensure that where possible customer enquiries, payments and complaints are resolved at the first point of contact. • Efficiently managed all customer queries and complaints efficiently and promptly without a need for further escalation. • Updated, maintained, and ensured customer records are accurate within the database. • Liaised with various external stakeholders to ensure all business objectives are met in a timely manner, such as scheduling collections, deliveries, and repairs, notifying partners about any in-formation they need to follow and adhere to before commencing any works.

-Investigate customers complaints and enquiries whilst providing timely responses that offer full explanation wherever possible using CRM sytems . -Management of booking and loggings of local council tenants visit using EDM systems. -Resolve dissatisfaction where possible and appropriate outside the formal complaints process.

-Maintained and developed a thorough and up-to-date working knowledge of product range and functions to effectively inform and conclude sales with customers. -Dealt with customers on a daily basis face to face, via email or over the phone email to resolve any queries or confirm product orders. -Processed large amount of payment orders and pending customer orders. -Entering, retrieving and interpreting large amount of information in a database.

-Turning standard enquiries about relocating to Canada or Australia into sales. -Superseding increasing monthly sales target to ensure team target and personal targets are met. -Building rapport and trust with client to ensure future payments are made. -Scheduling face to face meetings with clients to ensure trust and sales are achieved. -Delivering excellent customer service.