Keerthana Pradeep Kumar, PHR

• Managed and coordinated with a top-performing HR team. • Responsible for team supervision and delegation of work, focusing on daily and weekly task completion. Motivated the team to attain goals as per Yearly HR Balanced Scorecard. • Managed Associate interviewing and hiring cycle. Performs quality control on candidate identification/selection. • Networks with local organizations, hotel associations and peers, to source candidates for current or future openings. • Co-ordinated with the training manager on delivering departmental orientation programs, and cross-trainings. • Responsible for following up and completion of annual appraisals and quarterly raps of all departments. • Handling all exit formalities for outgoing associates. • Maintains effective employee communication channels: co-ordinates daily communications and property-wide meetings. • Administration of Associate Engagement Survey and co-existing reports. • Accountable for issuing appropriate action on disciplinary issues. • Active practitioner of “open door” policy, to acknowledge employee problems or concerns in a timely manner. • Organized and co-ordinated Monthly Associate Townhall Meeting and other internal employee events. • Organized and co-ordinated with non-profit organizations and manages the execution of Spirit to Serve and Takecare Wellbeing activities.

• Co-ordinated with departments to adequately hire for entry, mid-management & supervisory level positions. • Prepared job requisition forms, managed advertisements on company’s career website & job portals, and leveraged online social media to spot and source talent. • Vetted CV’s, conducted telephonic and walk-in interviews and validated candidate fit for essential skills and organizational fit. • Responsible for employee on-boarding: Guiding new hires through Job structure, responsibilities, salary and benefits. • Managed Pre-arrival preparation such as travel and accommodation for newly hired out-stationed associates. • Prepared QoQ manning forecast reports, for discussion with department heads. • Assisted in the evaluation process of annual Performance Appraisals, across departments. • Planned and coordinate employee welfare activities on weekly and monthly basis. • Planned and coordinate various CSR activities on a monthly basis. • Was in charge of preparing & rolling out the monthly newsletter to all employees across Accorhotels India.

• Managed new-hire sourcing: Prepared job requisition forms, posted advertisements on job on online portals. • Managed first-level vetting of resumes, conducted telephonic and walk-in interviews, and candidate validation. • Prepared offer letters & managed application of work permit visa for candidates as per the Bahraini Labor law. • Managed pre-arrival preparation, such as arranging travel and accommodation for newly hired associates.

Created professional relationships with guests leading to Marriott and property loyalty. Assist guests efficiently, courteously and professionally in all Front Office related functions, maintaining high standard of service at all times at Marriott Executive Apartments Bahrain.

Undertook a market research on the potential of convention centers in Bangalore. Built a strong database of the clientele that usually use and/or are likely to use these facilities.

Attended a training program to understand the functionalities and aspects of guest services and also know the different strategies and techniques used to increase sales and guest satisfaction within a 5 star hotel.

Attended a training program on the core operational departments of a 5 star hotel. It was an opportunity to get a first hand experience of the hotel's organizational structure and day to day functionalities, from a managerial perspective.