keenan young

Performed technical support and warranty contract administration for Alorica's Assurant Solutions client. Duties include troubleshooting a variety of electronics products for multiple vendor lines of business in English and Spanish by telephone. Dispatched repair and replacement service for products based on troubleshooting analysis and warranty coverage stipulations.

Processed requests for DTAG’s High-value customer segment(Corporate Accounts/ Government/ Frequent Renters). Made reservations, assisted with complaint resolution, payment discrepancies, new member issues, and rewards program processing.

Licensed Property and Casualty agent. Responsible for writing and endorsing home and auto policies. Provided quotes in English and Spanish, in-person and by phone. Performed clerical duties; filing, fax, copying. Audited delinquent accounts and renewals.

Provided assistance for clients by telephone in both English and Spanish, in a high-volume call center environment. Resolved customer payment issues and negotiated payment arrangements for past due accounts. Used CARES software to access and document records. Processed new credit requests through Light bridge System.

As a member of a small team, completed a comprehensive inventory of computers, peripherals, networking devices, and mobile communications assets for corporate client Holly Frontier R&M, at their Tulsa Refineries and at their NK Asphalt Partners location in Albuquerque. Utilized MS Excel for all cataloging, and MS Outlook Web Access for off-site reporting back to their company headquarters in Dallas.

Activities and Societies: President's Leadership Class African-American National Merit Scholar