Keat Yeong Wong

~ Datacenter Sales Specialist - Handling Dell ISG portfolio including Compute, Storage, Networking, Power and Cooling solutions ~ Solution Selling - Engage with customers and focus on solution selling to design and deliver best solutions that suit customers' need ~ Buyer Base Expansion - Working closely with Account Executive to grow Malaysia SMB business ~ Winning Together - Working closely with other LOB team and Program Managers, to leverage the resources and programs available to win as a TEAM ~ Accelerate Storage Velocity - to grow Midrange Storage business, the largest and fastest growing segment in storage market

~ Work closely with field sales team including AE, Solution Architect, LOB team to grow PH ISG business and focus on solution selling ~ Focus accounts including Telco, FSI, Conglomerate, BPO etc. ~ Maintain good relationship with Dell local partners, working together with partners to win in transactional business ~ Leverage account play program to discover new leads and build new pipelines ~ Additional task: drive the team to grow entry and low-mid storage business Awards: - FY19 Winning Together - 1HFY20 MVP Solution Selling Award - FY22 Winning Together - Q4FY22 Special Award - FY23 Extraordinary DCS Performance - Q1FY23 Special Award - Q3FY23 Special Award - Q4FY23 Special Award - FY24 Winning Together - Q1FY24 Special Award - Q3FY24 Special Award

~ Technical Support Senior Engineer, handling high priority Storage and Networking support queue ~ Resolve customers' enquiry/technical issues within time frame ~ Gather necessary information/data for escalation cases. Work together with different level of technical support and interdepartmental collaboration such as L2/RM/TAM/CustCare/Sales Team. Always think out of the box on case management, maintain good relationship with all stake holders, to ensure minimal impact to the business and customer satisfaction. ~Proactive case follow up to ensure resolution provided before case closure Additional roles: ~ Pod Leader: - Assist in the team daily operation. Monitor SLA and assist team members to to achieve targeted KPI - Assist team members in case management and escalation cases whenever assistance is required ~ Point of Contact (POC) of support Mailbox - Create weekly report and monitor support mailbox performance/productivity of the team - Grant mailbox access to new team member, or access modification based on business needs - Working with PM and IT team when there is any issue arise, to ensure the email tool is working perfectly to support the customers Awards: - Dell Champion Award 2017 - Dell Champion Award 2016 - Q4FY16 On The Spot Award - Q1FY16 On The Spot Award

~ ANZ Consumer Online Support - Provide technical support to CSMB clients via Email and Chat support ~ Resolve customer technical issues within time frame ~ Proactive outbound call to fast track the process on complex cases ~ Gather necessary information/data for escalation cases to work together with L2/Coach/IPS team Additional role: ~ Team dispatcher: To review and approve service job created by team members to ensure their troubleshooting steps are valid and dispatch with correct parts. To drive repeat dispatch rate and ensure customer experience is not impacted by unnecessary repeat dispatch

Perform second level burn-in test on RMA parts including desktop and laptop components. Help to prevent DOA part dispatch to customer, that eventually help company on the cost saving and customer satisfaction.