Keat Heung Teng

Remote Support Engineer/TAC Engineer @ HUAWEI Technology co., ltd.

Country

Malaysia

City

WP. Kuala Lumpur

Industry

Information Technology & Services

Skill

C++, Packet Tracer, Cisco Firewall Security, Programming Languages, Data Transfer, Hardware Support, Server Configuration, Network Topology, Routing, Remote User Support, Software Support, Network Infrastructure Design, IP VPN, Information Security Management, Linux Tools, User Interaction, Cloud Computing, Field Service Engineering, IT Operations, Backup & Restore

Experience

Remote Support Engineer/TAC Engineer

HUAWEI Technology co., ltd.

2023-9 - Present · 3 yrs 1 mo

Kuala Lumpur

1. Deliver Tier 1/2 remote technical support within the Data Communication Network team, specializing in resolving complex live-network issues for carrier or enterprise clients. 2. Troubleshoot and optimize large-scale network architectures utilizing IGP, BGP, and MPLS VPN protocols to maintain robust connectivity. Having good troubleshooting skills and methods, providing quick support to customers and handling customers from multiple countries on Asia Pacific. 3. Familiar in firewalls configuration, knowledge. Understand the network security best practice. 4. Proficient in Huawei SD-WAN architecture, including ZTP (Zero Touch Provisioning), intelligent traffic steering, and application-based path selection. 5. Diagnosed and resolved critical faults in Data Center Network (DCN) environments, utilizing iMaster NCE for real-time monitoring and rapid fault isolation. 6. Deployed as a Field Service Engineer for key 'Support Projects,' providing on-site technical leadership and hardware integration.

Remote Support Engineer

2023-9 - Present · 3 yrs 1 mo

Working under the data communication network team. Having good troubleshooting skills and methods. Providing quick support to customers whenever they encounter issues on their live network and handling customers from multiple countries on Asia Pacific. Familiar in firewalls configuration, knowledge. Understand the network security best practice. Familiar with multiple protocols including IGP, BGP, MPLS VPN etc. Involved in 'Support Project' and work as a field service engineer.

Information Technology Technician

2022-12 - 2023-9 · 10 mos

Working with the IT Software Support team. Provide technical support including software or hardware support to the customer. Getting the chance to learn the SQL language and prepare the customized script for customer or for the team. Manage to learn the to setup the new server, configure the server settings and create the virtual machine for hosting. Learning to perform the local and cloud backup for the hosting.

Software Technical Support

eHub IT solutions

2022-12 - 2023-9 · 10 mos

Handling customer queries or issues and provide the needed support. Learning how to prepare and deploy the SQL script and also handling the server management at the same time.