Keane Ogao

- Led a component qualification project for an Independent Design Review (IDR 2) to validate the implementation of a thermal expansion valve (TXV). Assessed design failure modes, Validation Test Plans, and compiled findings with the supplier to present to engineering leaders to advance to IDR 3. - Constructed and executed Validation Test Plans to ensure the components implemented in units meet Trane Tech’s standards for residential HVAC systems. Determine samples, timelines, conduct lab testing, and analyze results with suppliers. - Led a project that translated a business-oriented flowchart project guide into an engineering-specific process guide. Led weekly team meetings to identify gaps, align on critical steps, and develop a streamlined engineering workflow that preserved all technical and business requirements.

- Effectively secured an estimated $35,000 in new leases, increased customer engagement and leads, and provided insight to management. - Tasked to increase lease signing and engagement in a competitive market as a new apartment under construction. - Developed and executed engagement strategies through interactive marketing on college campus, social media content, and leasing to families, highlighting the apartment features and prices.

- Executed successful sales and engagement strategies, garnering an estimated $30,000 in new leases. - Prioritized customer and resident interactions, organized community activities and apartment tours, and provided feedback on sales barriers. - Tasked to improve customer engagement and sales while handling customer service and maintaining a positive community.

- Took and delivered food and drink orders accurately in a fast-paced dining environment - Communicated clearly with customers and kitchen staff to resolve issues and ensure timely service - Managed multiple tables simultaneously while maintaining organization and attention to detail