Keane Cherng

Field Service Engineer

Country

City

Malaysia

Industry

Electrical & Electronic Manufacturing

Skill

Matlab, Microsoft Office, Engineering, FTIR, Spectroscopy, High-Performance Liquid Chromatography (HPLC), Life Sciences, Particle Size Analysis, Red Hat Linux, Memory tester, System on a Chip (SoC), Memory Test, Critical Thinking, Decision-Making, Personal Development, Team Leadership, Hardware, Troubleshooting, Customer Service, Strategic Thinking

Experience

Field Service Engineer

Advantest Sales & Support (M) Sdn Bhd

2017-10 - Present · 8 yrs 11 mos

1. Responsible for installation, commissioning and servicing for SoC and SSD tester platform. 2. Provides Field Service Support to customer on site and remotely. 3. Liaise closely with other region Field Service for continuous improvement, development or process enhancement. 4. Perform retrofit work for system improvement and reliability. 5. Provide accurate reports on daily activities. 6. Prepares Field Service Report for line issues and feedback to customer. 7. Managed account performance: System MTBF Performance and Monthly Board Usage Report. 8. Familiarise with engineering tools (DMAIC & 5 Whys). System Tester Support: - SSD Memory Tester T57xx, T58xx, MPT3000 - Burn-In Memory Tester P3506, B6700 - SoC Tester V93K

Field Service Engineer

Nexus Analytics Sdn Bhd (Formerly Known As Research Instruments Sdn Bhd)

2015-3 - 2017-9 · 2 yrs 7 mos

Brand Support: - Waters HPLC and UPLC - Thermo Fisher Scientific (Molecular Spectroscopy) - Horiba (Laser Particle Size Analyzer) - CAMAG (HTPLC) - Biotage (Isolera & Extrahera) - BioTek Instruments 1. Responsible on servicing, installation and commissioning, troubleshooting, regular maintenance and calibration for instrument. 2. Contact customers to schedule service visits and to ensure customer satisfaction. 3. Responsible for providing customer on the instruments service quotation and Preventive Maintenance Contract quotation. 4. Provide customers basic operation training on the instruments. 5. Submit timely and accurate CRM service reports and field activity logs as assigned. 6. To assist in other ad-hoc tasks when required. 7. Update with Principals on the finding of the instruments improvement.